Now Assist Readiness Evaluation

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist Readiness Evaluation

    The Now Assist Readiness Evaluation app is designed to help ServiceNow customers prepare their organizations for implementing agentic AI capabilities within IT Service Management (ITSM), Customer Service Management (CSM), and Now Assist products across five offerings. The app provides guided setup, scheduled job configurations, and dashboards to assess readiness for deploying these AI-driven solutions.

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    Key Features

    • Explore: Learn about the app’s purpose and capabilities.
    • Configure: Use guided setup to run scheduled jobs and tailor the app’s configuration to your environment.
    • Use: Access dashboards and assessments to evaluate your organization’s preparedness for implementing agentic AI and Now Assist technologies.

    Important Considerations

    • Model provider availability varies by region and compliance requirements. Certain AI products and features may be unavailable for customers with in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted environments, or regulated markets.
    • Stay informed on updates regarding AI model providers and feature availability through ServiceNow knowledge base articles.

    AI Limitations and Responsibilities

    This application leverages AI and machine learning technologies that generate predictions based on data patterns; however, outputs may not always be accurate, complete, or suitable for every use case. Customers are responsible for thoroughly testing and evaluating results, applying human oversight, and avoiding sole reliance on AI outputs for critical decisions—especially in sensitive fields like healthcare, finance, legal, security, and infrastructure.

    Compliance with ServiceNow’s AI Acceptable Use Policy is required.

    Data Processing and Collection

    The app transfers data from individual ServiceNow instances to centralized environments, potentially across different regions or third-party cloud providers such as Microsoft Azure. Data handling follows ServiceNow’s internal compliance policies.

    ServiceNow collects inputs, outputs, and edits from the app to enhance its AI technologies. Customers can opt out of data collection anytime via the Now Assist Opt-Out page.

    Related Resources

    • Now Assist
    • Now Assist AI agents

    The Now Assist Readiness Evaluation app helps prepare your organization for implementing agentic AI for ITSM and CSM, Now Assist for five products, or both.

    Choose one of these tiles to get started.

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.