Using agentic workflows in ServiceNow Otto for SAM Release version: Australia Updated March 12, 2026 1 minute to readUse the ServiceNow Otto for SAM AI agent collection to complete tasks autonomously. ServiceNow Otto for Software Asset Management (SAM) AI agent collection to help manage software asset request agentic workflowUse the Help manage software request agentic workflow to fulfill a software request by either allocating the available entitlements or generating a purchase order for the software model.ServiceNow Otto for Software Asset Management (SAM) AI agent collection to evaluate software removal candidate agentic workflowUse the Evaluate software removal candidate agentic workflow to assess installed or subscription-based software for potential removal by analyzing their usage over a specified period and determining the total number eligible for removal. After user confirmation, the workflow initiates the eligible removal candidate for reclamation.ServiceNow Otto for Software Asset Management (SAM) AI agent collection to create software reclamation ruleUse the Create software reclamation rule agentic workflow to automatically create reclamation rules by identifying software products that lack reclamation rules but are viable candidates.
Using agentic workflows in ServiceNow Otto for SAM Release version: Australia Updated March 12, 2026 1 minute to readUse the ServiceNow Otto for SAM AI agent collection to complete tasks autonomously. ServiceNow Otto for Software Asset Management (SAM) AI agent collection to help manage software asset request agentic workflowUse the Help manage software request agentic workflow to fulfill a software request by either allocating the available entitlements or generating a purchase order for the software model.ServiceNow Otto for Software Asset Management (SAM) AI agent collection to evaluate software removal candidate agentic workflowUse the Evaluate software removal candidate agentic workflow to assess installed or subscription-based software for potential removal by analyzing their usage over a specified period and determining the total number eligible for removal. After user confirmation, the workflow initiates the eligible removal candidate for reclamation.ServiceNow Otto for Software Asset Management (SAM) AI agent collection to create software reclamation ruleUse the Create software reclamation rule agentic workflow to automatically create reclamation rules by identifying software products that lack reclamation rules but are viable candidates.