Resource order controls for template-based cloud catalog items
Summarize
Summary of Resource order controls for template-based cloud catalog items
Resource order controls in ServiceNow Yokohama release enable customers to enforce quota limits on provisioning cloud resources via template-based catalog items. These controls help manage resource usage by applying quota definitions and policies to users and user groups, ensuring that resource provisioning adheres to organizational limits. Notifications and approval workflows can be triggered when quotas are exceeded to maintain governance and prevent over-provisioning.
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Key Features
- Quota Checks for Template-Based Catalogs: Allows mapping of quota limits directly to template-based cloud catalog items to perform quota calculations and enforcement.
- Policy-Driven Actions: Supports configuring policies that trigger notifications, approval workflows, or both when resource or quota limits are exceeded.
- Stack Count Quota: Introduces a default quota mechanism counting active stacks provisioned by users/groups without needing explicit catalog-to-quota mapping; requires setting default quota limits for users/groups.
- User and Group Quotas Visibility: Enables users to view their quota usage and limits for template-based catalogs in the Cloud User portal.
How Resource Order Controls Work
When a quota is exceeded for a template-based catalog item, the first provisioning request beyond the quota limit is allowed to proceed. Subsequent requests that breach the quota trigger the configured Resource Order Control policy actions, such as notifications or approval requests. If no quota is mapped to a catalog item, quota enforcement does not occur for that item. The stack count quota counts all active stacks and enforces limits across all template-based cloud resources.
Resource Order Control Policy
The system includes a default Resource Order Control policy in Draft state, which can be customized or replaced. This policy defines quota limits, rules, and actions for enforcing resource quotas. The 'on Resource Limits exceeded' action initiates the defined response when quotas are breached. Publishing the policy is essential to enable quota enforcement on provisioning requests.
Next Steps for ServiceNow Customers
- Configure resource order controls by creating quota definitions and associating them with template-based cloud catalog items.
- Define policy rules and actions to trigger notifications and approval workflows when quota limits are exceeded.
- Set default quotas for users and groups to utilize the stack count quota feature effectively.
- Publish Resource Order Control policies to activate quota enforcement and control provisioning behavior.
Use resource order controls to perform quota checks for template-based catalog items using quota definitions and policies. Quota limits enable you to control provisioning or ordering resources for users and groups. Configure policy actions to trigger notifications, an approval workflow, or both.
Resource Order Controls
Resource order controls enable you to control the quota limit of resources provisioned through template-based catalogs. Quota checks for cloud template-based catalog items are available beginning with the Yokohama release.
You can now map quota limits to template-based catalogs and trigger notifications or an approval workflow when the resource limit or quota definitions you specify for a user or user group is exceeded. For more information, see Resource Quota.
- Calculate quota and capacity for template-based catalog items.
- Set limits for stack quota during provisioning for the cloud user.
- Create a policy to be triggered when a quota limit is exceeded.
- Add a policy notification and request for approval when a quota limit is exceeded.
- Show user and user group quotas for template-based catalogs in the Cloud User portal.
How resource order controls work
For example, say you specify a quota limit of 20 GB for a storage volume for a cloud user and the user provisions a 40 GB storage volume. The first time, the storage volume is provisioned even though it exceeds the quota limit. However, provisioning will fail the next time the user attempts to provision a cloud resource over 20 GB.