URL Discovery insights dashboard

The Discovery Admin Workspace URL Discovery insights dashboard displays captured data and analytics for web domains accessed on managed Windows and macOS devices.

To access the dashboard, navigate to Workspaces > Discovery Admin Workspace > Insights > URL Discovery insights for SAM.

Prerequisites

Verify that you have the required setup

• Australia, Zurich, or YP6 or later version of the ServiceNow AI Platform
• Software Asset Management Professional plugin (com.snc.samp)
• Agent Client Collector for Visibility - Content (ACC-VC) v1.8.0 or later
• ITOM URL Discovery v1.1.0 or later
• Discovery Admin Workspace v1.14.0 or later

Enable the data collection

Role required: discovery_admin or admin

Set the sn_acc_vis_content.enable_full_monitoring property to True.

Required ServiceNow AI Platform roles

• discovery_admin
• admin

Key features

The URL Discovery insights dashboard enables you to make data-driven decisions through visualizations. The data is extracted from the Application Domain [sn_acc_vis_content_application_domain] table.

Select the More options icon (), then select Refresh to refresh the data for each visualization in this section.

Table 1. Data visualizations

Report title	Type	Description
All visited URLs	Data count	Displays the total number of URLs visited across managed devices since a given date. Note: This data count displays only when Broad discovery is enabled.
Top 5 URLs with the most visits	Bar chart	Displays the five URLs with the highest visit counts across managed devices since a given date.
Targeted URLs visited by category	Donut chart	Displays the distribution of targeted URL visits grouped by URL category since a given date.

Note:

Daily aggregation jobs update domain-level metrics, including total page views and last accessed time. Data may not reflect activity from the current day until the job has run.

Targeted URLs visited

This section lists the targeted URLs visited across managed devices since a given date. Targeted URLs are those configured for monitoring in Workspaces > Discovery Admin Workspace > Settings > URL Discovery. For more information, see Discovery Admin Workspace Settings.

Select a URL from the list to open its domain details page, which displays domain-level usage metrics including total page views, total accessed time, last accessed time, and the number of distinct users.

Note:

These metrics are aggregated per domain by the daily aggregation job and may not reflect current-day activity until the job runs.

Select the filter icon () to apply filters to the table.

Other URLs visited

The Broad URLs visited list displays URLs accessed on managed devices that aren't in the targeted URLs list and is populated only when broad URL discovery is enabled. The list includes the URL and the number of hits recorded for each domain. To add a URL to your targeted discovery list, select the check box next to the URL and select Add to targeted discovery. In the dialog, enter the following information:

Table 2. Targeted discovery

Field	Description
Internal or External	Whether the domain is internal or external. The default value is External.
Category	The URL category to assign to the domain. The Entity Categories [sn_acc_vis_content_entity_category] table populates the available categories.
Product	The product associated with the domain. The Software Products [samp_sw_product] table populates the available products. Note: Beginning with URL Discovery v1.2.1, this field is optional. However, if you select a product, Application Service is set to a required field.
Publisher	The publisher of the product associated with the domain.
Application Service	The application service associated with the domain. The Service Instances [cmdb_ci_service_auto] table populates the available services. Note: Beginning with URL Discovery v1.2.1, this field is optional unless a Product is selected.

Select Save to add the URL to the Targeted URL discovery. The URL is then monitored and appears in the Targeted URLs visited tab.

Select the filter icon () to apply filters to the table.

Note:

Mapping a SAM product to a URL requires the sam_user role.