Customize Service Observability dashboard templates

  • Release version: Yokohama
  • Updated July 31, 2025
  • 2 minutes to read

    • You can customize the Service Observability dashboards on both the Overview and Observability tabs of the Service Details page. You can change or add metrics and related data to fit your business needs.

    Service Observability dashboards are built using templates specific for each Application Performance Monitor (APM) vendor and entity tab. They're built using Platform Analytics, letting you customize templates to meet your business needs. For example, you might want to display metrics from your APM vendor that aren't available by default.

    The Service Observability dashboards use APM-specific templates. You can see what each template displays by default from its respective reference topic.

    Note:
    When you make a customization, you're changing the template and not the individual service's dashboard. This means that dashboards for any services that also use the same data source are also changed.

    Along with APM data, you can also add charts for data from ServiceNow tables and also from data stored in the MetricBase and Health Log Analytics applications.

    When you customize a template, a copy of the original is saved so that you can reimplement it if needed. Default dashboards display a Certified tag.

    Creating APM queries for a chart

    When you edit or add a chart on a dashboard, you use the Edit data source page of Platform Analytics to create a query. You use the built-in query editor for simple metric queries and the Advanced mode to paste a query copied from a chart in your APM vendor instance.

    Service Observability dashboards are scoped to the service currently displayed in the Service Details page. If you want to use a single query for multiple services and entities and any time range, you can replace hard-coded values with Service Observability template variables.

    Add ServiceNow Tables

    You can include data from ServiceNow problem records and business application records to dashboards and the data is scoped to the selected service.

    Add MetricBase data charts

    You can add charts based on data stored in the MetricBase application. The data is scoped to the selected service.

    Add Health Log Analytics data charts

    You can add charts based on data stored in the Health Log Analytics application. The data is scoped to the selected service.