Sales Kickoff 2025 | Partner Kickoff: Know Before You Go Sales Kickoff 2025 | Partner Kickoff (SKO25 | PKO) is just two weeks away! Here is everything you need to know to ensure you’re all set to make this a fantastic week.
Badge Pick-up & Logistics Expand All Collapse All Venue location
MGM Grand Hotel

3799 S. Las Vegas Boulevard

Las Vegas, Nevada 89109
Badge Pick-up
You can pick up your badge in the MGM Grand Conference Center (CC), Level 1 Foyer, or on Monday and Tuesday at the Park MGM Conference Center, Level 1 Foyer. Your event badge must be worn at all times for access to SKO25 | PKO sessions and activities. Be sure to bring a government-issued photo ID with you.

Hours of operation:
  MGM Grand CC, Level 1 Foyer Park MGM CC, Level 1 Foyer Monday, Jan. 20 12:00 p.m. – 6:00 p.m. 12:00 p.m. – 6:00 p.m. Tuesday, Jan. 21 7:00 a.m. – 8:00 p.m. 7:00 a.m. – 5:00 p.m. Wednesday, Jan. 22 7:00 a.m. – 4:00 p.m.  - Thursday, Jan. 23 7:00 a.m. – 6:00 p.m. - Download the mobile app
Download the Sales Kickoff 2025 mobile app, ServiceNow Events, before you leave for the optimal event experience. After you download, enter the email address you used to register, and you will receive a 6-digit verification code in your email. Use the mobile app to view your agenda, scope out the venue map, review conference logistics, and receive updates.

And be sure to enable networking! Click “Networking” to opt into messaging capabilities. You will then be able to see other attendees in the directory and to send and receive messages from them.

To take advantage of Express Check-in, a QR code will pop up when you open the app—use this to check in and get your badge.

Download Mobile App (Use this link on your mobile device)
Conference internet access
To avoid excessive data charges while attending SKO25 | PKO, please remember to connect your mobile devices to the conference Wi-Fi. Wi-Fi connectivity is available throughout the conference center. To connect, select SKO2025 as the SSID (network name) and enter the password 5StarMission. This information is also on the back of your badge.
Meeting attire
Suggested attire is business casual. The average temperature for Las Vegas in January is between 59°F/15°C and 39°F/3.88°C. However, temperatures can be unpredictable, and the conference center can get chilly. Be sure to bring warm layers and bring comfortable shoes—you’ll be doing a lot of walking!
Content Expand All Collapse All Keynote and breakout session capture
The use of video or photography is prohibited during all keynotes and breakout presentations.
Session and activity times and locations
For information on SKO25 | PKO sessions and activities, refer to the Agenda Builder, accessible via the SKO25 | PKO website or the Sales Kickoff mobile app.
Partner Breakout Sessions
If you haven’t selected your Breakout Sessions yet, head to the SKO25 | PKO website. Click on the My Agenda link in the navigation bar and follow the directions provided.


Don’t forget to select your preferred Partner Breakout Sessions for Tuesday afternoon and Selling Solutions Sessions for Thursday afternoon.
Enablement Sessions
  • Corporate Narrative: Learn about our evolving AI Platform story with the latest innovations, including AI Agents and Workflow Data Fabric. Understand the new Corporative Narrative with resources in the PSC. Practicing the pitch will align you with our internal sellers - who are required to deliver the pitch - and enhance your ability to create greater customer impact. 
  • NowWin Team Selling Simulation: Gear up for the ultimate sales showdown, where we'll turn elite execution into an action-packed experience. Ready to level up? Review the Learner Guide, which summarizes the simulation and customer accounts you’ll engage with to gain a competitive edge. 
  • ServiceNow University: ServiceNow University is your AI-powered playground for learning, where we're redefining learning for the 21st century and giving you the necessary skills for success. Get ready for a dynamic journey that prepares you to grow your career today and sell ServiceNow University in the future.
Selling Solutions Sessions – Thursday, January 23
Before you arrive at SKO, make sure to choose three of the following mandatory sessions to add to your agenda on Thursday, January 23. See below for the session options and visit the Agenda Builder to add them to your personal agenda.


1. Selling to the CIO: Put AI to work for IT
2. Selling to the CISO: Put AI to work for cyber risk
3. Selling to the Front Office: Serve the customer
4. Selling to the CHRO: Power the employee
5. Winning our biggest deals: Revolutionizing business services
6. Connect any data and automate AI workflows
Translation services
Live translation, powered by Wordly, will be available using the QR code provided in your meeting rooms, including the main stage keynote venue.

Important! Wordly offers both audio and visual translation. For audio, please bring your own headset (or ear buds) to SKO.

More information, including the list of supported languages and SKO25 sessions where Wordly translation will be available, is provided in the mobile app.
Social Activities Expand All Collapse All Welcome Reception
It’s the Sales Kickoff like no other! Join your colleagues and our partner guests for an evening of drinks, dinner, networking, and fun from 6:00 – 9:00 p.m. on Tuesday evening. We’ll gather in the MGM Conference Center, Level 1 Marquee Ballroom and Topgolf—located across the parking lot from the ballroom. Space is limited at Topgolf. So, plan accordingly. Don’t forget to wear your SKO25 | PKO badge. We’ll see you there!
“I Did It My Way” Networking Evening
Wednesday night is open for partners to host ServiceNow Sales teams. Now’s the time to pick your dinner companions and secure a table at one of Las Vegas’ fine restaurants.

We’ll also have private access to Hakkasan Nightclub where you can meet with your colleagues and Sales attendees for networking and cocktails from 7:00 to 10:00 p.m. Government-issued photo ID and SKO25 badge required for entry.
Final Night Celebration & Concert
Thursday night’s festivities kickoff with food and fun at our final night celebration from 5:45 p.m. - 7:15 p.m. Enjoy some great food and conversation before you head over to the Grand Garden Arena for an incredible night of music. Doors open at 7:00 p.m. and the concert begins at 8:00 p.m. Badges required for entry. 
Volunteer with ServiceNow Global Impact

Transform lives, one wish at a time. Stuff a teddy bear to support Make-A-Wish and grant life changing wishes for kids with a critical illness.

Join us in the Grand Ballroom Foyer on Wednesday and Thursday from 7:00 a.m. - 8:30 a.m. & 11:00 a.m. – 2:00 p.m
Additional Information Expand All Collapse All Event conduct expectations
ServiceNow expects all attendees to foster a welcoming, safe, and inclusive environment at Sales Kickoff | Partner Kickoff, reflective of our values. Harassment, inappropriate behavior, offensive materials, obscene language, or any illegal activity will not be tolerated. If you wish to raise a complaint or concern about any unacceptable behavior at this event, please locate a ServiceNow manager or security personnel. In the event that an attendee engages in unacceptable behavior, ServiceNow may take any action it deems appropriate, including removal from the event.

To view the complete Event Conduct Expectations statement, go to www.servicenow.com/event-conduct.html.
Confidential information statement

All information shared at SKO25 is considered confidential.  

  • Safeguard ServiceNow customer information—Not all customers have given permission to share use case details publicly. Treat customer information contained in presentation materials as confidential—It’s not to be shared publicly, over social channels, or used as marketing collateral. 
  • Exercise caution about what you share on social media—Refrain from sharing sensitive information about the company and use discretion when posting photos or updates. The use of video or photography is prohibited during all keynote and breakout presentations.  
Sustainability at SKO25

Our presence at the MGM properties this week is enhanced by their commitment to environmental stewardship. You can find out more about MGM and their eco-friendly programs by visiting their website.

Here are a few ways that MGM is committed to sustainability for SKO25 and Las Vegas:

  • Plastic: The venue is reducing plastics through reusable and fiber-based packaging. The paper cups near the water stations are also compostable and sorted by the hotel.
  • Food donations: Unserved food is safely donated to the food insecure and additional food is provided to local farms and composting facilities.
  • Water conservation: Innovative water recycling, water efficient guest operations, and modern equipment that reduces water waste.

24-hour on-site emergency number (also listed on the back of your badge)
+1-888-263-7188 (toll free)
+1-212-916-8595 (local)
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Contact Us For other questions, please reach out to our team at: partnerkickoff@servicenow.com