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ServiceNow Event Conduct Expectations

ServiceNow expects all live and digital event attendees (which includes, but is not limited to, ServiceNow personnel, speakers, sponsors, vendors, customers and partners) to foster a welcoming, safe, and inclusive environment at ServiceNow events. All ServiceNow event attendees must behave in a professional manner at all times, in accordance with these Event Conduct Expectations, their respective employer’s code of conduct (and any other policies governing appropriate workplace behavior), and applicable laws, terms and conditions. All ServiceNow personnel are required to abide by the ServiceNow Code of Ethics as well as all other applicable ServiceNow policies and procedures.

Unacceptable Behavior

Behaviors that are not tolerated at ServiceNow events include, but are not limited to, the following:

  • Harassment of any sort, including sexual harassment. This includes, but is not limited to, any verbal or physical conduct related to race, gender, gender identity, religion, age, national origin or ancestry, sexual orientation, physical or mental disability, or any other status protected by law.
  • The unauthorized disclosure of ServiceNow’s confidential, sensitive, proprietary or other non‑public information.
  • Inappropriate behavior of any sort, which includes, but is not limited to, violence or bullying, slurs, derogatory statements, interruption of event sessions, use of profanity or obscene language, offensive clothing, stalking or following, intimidation, violating personal space, unwelcome attention, inappropriate physical contact, or any other behavior which does or could bring ServiceNow into disrepute.
  • Photography or audio/visual recording without the permission of the subjects or owners of the content, including of event presentations noted as confidential or in respect of which photography/recording is otherwise prohibited.
  • Damaging or vandalizing property or the event venue.
  • Possessing alcoholic beverages, other than in areas where this is expressly permitted.
  • Drinking irresponsibly or being excessively intoxicated, in ServiceNow’s sole determination.
  • Any illegal activity, including theft or possessing any illegal substance.
  • Smoking in areas other than in designated smoking areas.
  • Assembling for the purpose of, or resulting in, disturbing the peace.
  • Failing to comply with any event and event venue rules (including health and safety rules), or instructions of the event staff.

For the avoidance of doubt, the above list is intended as a guide and is not exhaustive.

Consequences of Unacceptable Behavior

In the event that an attendee engages in unacceptable behavior, ServiceNow may take any action they deem appropriate. For live events, this may include removal from the event without refund. For digital events, this may include restricted access of the digital event platform. If an event attendee is removed from a live event or restricted from accessing the digital event platform, for engaging in unacceptable behavior, ServiceNow may prohibit that event attendee from participating in any future ServiceNow events, training or other activities, including any events for which the event attendee is already registered.

In relation to any ServiceNow employees or contingent workers, failure to comply with these Event Conduct Expectations, and any other applicable rules or policies, may result in disciplinary action, up to and including termination of employment or engagement.

Reporting Unacceptable Behavior

If you wish to raise a complaint or concern about any unacceptable behavior at a ServiceNow event, whether you were the subject of or a witness of such behavior, please locate a ServiceNow employee or security personnel immediately. If you wish to raise a complaint or concern following the event, please contact ServiceNow’s Workplace Security services by email at

These Event Conduct Expectations may be revised by ServiceNow at any time at its sole and absolute discretion, and the terms are non‑negotiable. By registering for or attending any ServiceNow event, you confirm your agreement to abide by these Event Conduct Expectations.