Ideal business process management tools can account for every step of the process (design, model, implement, monitor, optimise) while also being accessible and customisable to a business’s bottom line. A tool should be able to be designed and used without too much intervention from the IT team or too many coding requirements—hence, accessibility for all levels of the management process. While planning, design and modelling are crucial before implementation, the tool should be able to be used each step of the way by people at all levels.
A great tool can also be business process automation, which can easily work in conjunction with organisational goals to ease the process by making software easier to use and more appealing to the end users, who may not have the time to deal with something more manual and rigorous.
Cloud computing tools are also widely available, and more ideal for accessibility and ease of use. While in-house systems can seem more secure, cloud security has never been more robust. Tools in the cloud can also be accessed from multiple locations, which may assist in remote work or collaboration from different locations.