Field service management is the coordination of field service operations, including scheduling, dispatching, labour tracking, and invoicing.
Field service describes situations in which authorised technicians perform essential tasks at specific locations. Often, these technicians visit customer-owned properties to install, repair, maintain, or remove systems or equipment.
Your field service personnel must be able to provide skilled, specialised, and often proprietary services to a range of clients.
While field service is an umbrella term that includes any and all work performed by trained agents at various locations, most field service responsibilities fall into one of the following categories.
At any given time, there are millions of field service technicians performing tasks. In fact, many businesses employ hundreds of field technicians to handle growing demand. However, there are certain challenges that may stand in the way of organisations being able to offer satisfying and effective field services. These may include the following:
FSM software includes work order management, scheduling, customer and asset information, parts management, knowledge, questionnaires, collaboration tools, and mobile capabilities. Field service management software is designed to function as a resource to better coordinate personnel in the field.
Field service management allows your organisation to improve operational efficiency and streamline in-field tasks and deployment, for dispatchers and managers as well as field technicians.
Improved efficiency in field work delivers a number of advantages across multiple departments.
With more and more reliance on advanced equipment, hardware, and systems, the range of industries that incorporate FSM is always growing. These industries include:
Employees who don’t have a desk or workstation must be able to accomplish their tasks without any unnecessary hoops. Field service software should be accessible and compatible with tools used in the field, including personal mobile devices.
Your FSM solution should be able to integrate with your organisation’s other systems. Ensure that you can easily collaborate with other departments, including customer service, operations, IT, and finance.
Modern FSM solutions allow mobile workers to share data back and forth, in real time, with an office that has the equipment to receive the information instantly.
Manage location-based work efficiently and safely to deliver exceptional customer service in the field.