IT help desks provide answers to users’ technical questions related to products and services.
At their most basic, help desks are locations where employees can request and receive assistance with IT-related problems, particularly in regard to products, services and in-house tools, platforms and devices. In some businesses, a help desk may be as simple as a single experienced employee with a deep understanding of relevant technologies and the solutions to commonly-encountered problems. In larger, more-established businesses, help desks may consist of teams of experts backed by dedicated software tools designed to help track and analyse IT issues as they arise.
Unchain your innovation with a modern, cloud-based, silo-busting ITSM solution.