ServiceNow brings automated workflows to problem management, allowing managers to accurately document solutions, and freeing up IT teams to focus on other relevant concerns. When unexpected issues occur, restore services quickly using structured workflows to easily identify and remediate root causes, document solutions and resolutions, and provide IT teams with a consolidated view of incidents—all from a single, cloud-based platform.
The end result? Reduced service disruptions, improved problem analysis, and less impact from issues over time.
By providing a fully consolidated view of causes, incidents, issues, and changes, organisations can deliver faster responses and quicker, more effective solutions—ServiceNow makes it all possible.