Process Mining improves process workflows. Streamline business process mining, visualise technology, customer service and HR workflows.
Process Mining
Optimise ServiceNow AI Agents and workflow performance with process and task execution data.
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Process Mining Contact Sales Benefits Features Resources How to Buy Related Apps
Benefits of Process Mining Visualise real-world operations
Gain complete visibility and understanding of process and task execution across ServiceNow® and external apps.
Pinpoint inefficiencies and conformance gaps
Get AI-generated improvement opportunities with Now Assist to identify and prioritise AI agent and automation use cases.
 Turn insights into action quickly
Build and deploy AI agents and automation on a single platform to capitalise on improvement opportunities faster.
 Fuel and govern AI agents
Use real-world operational data to continuously improve agentic workflows and help maintain compliance. 
Features of Process Mining Process discovery and visualisation
Accelerate insight into real-world process flows with AI-generated maps. No data ETL required.
Opportunity details
Explore improvement opportunity details and Now Assist AI-generated highlights to help make faster, better-informed decisions.
Task mining
Extend the reach of Process Mining to tasks across any workstation app for end-to-end mining and increased productivity.
Root cause and work notes analysis
Gain deep insights with direct access to detailed record-level information and AI-powered synthesis of front-line work items.
Additional features Evaluation projects, guided setup and content packs
Use tools and resources to make it easy to get started with your data on your instance.
Built-in automated findings
Explore a library of detectors and improvement opportunities for common workflow inefficiencies, such as rework, multi-hop and extra steps.
 Multidimensional process maps
Discover and map related tables, processes and tasks for end-to-end visibility into how they connect and impact each other.
 Native integration with Performance Analytics
Understand the why behind the KPI and add process map widgets for more KPI context.
 Conformance checks
Establish greater regulatory and policy compliance by proactively identifying process deviations and anomalies.
 Bottleneck analysis
Highlight, analyse and remove process bottlenecks and delays.
 Closed-loop process improvement
Turn improvement opportunities into action instantly through a direct connection with the ServiceNow Automation Center app.
 Variation analysis
Identify the level of process conformance to the designed path and the cause of deviations. 
Time distribution overview
Visualise time spent, frequency, and activity flows of desktop application usage to identify bottlenecks and integration opportunities.
 Legacy and low ROI apps rationalisation
Import third-party app event logs into ServiceNow and create playbooks in one click with Now Assist. 
Resources See All Resources White Papers How Process Mining and Performance Analytics Complement Each Other Infographics Close the Loop on Continual Process Improvement Topics What Is Process Mining? What Is Machine Learning? What Is ITSM? Blogs Guide to Getting Started with ServiceNow Process Mining Process Mining Evaluation Project Data Sheets Process and Task Mining
How to get Process Mining
Process Mining is available with the ServiceNow AI Platform. Deliver workflows that connect people, functions and systems with one open, connected and enterprise-ready platform.
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