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Process Optimisation

Maximise efficiency across the enterprise with visual process maps that help you to identify bottlenecks and streamline work.

Benefits of Process Optimisation

Fine-tune processes to get more done

Measure and improve service delivery in alignment with SLAs and customer expectations.

Achieve top performance

View performance across your organisation and improve results for workgroups and tasks.

Improve efficiency

Streamline workflows by finding and removing costly variants in core business processes.

See results fast

Improve process workflows quickly by integrating with related ServiceNow® apps.

Features of Process Optimisation

Streamline business process flows via process mining

Business process flows

Uncover hidden inefficiencies with a push of a button using process data from audit trails.

Visualize IT and customer service process workflows

Process map and comparison

See a visual representation of process flows to identify bottlenecks and make improvements quickly.

Map process flows to reveal interconnections

Linked process analysis

Discover and map linked processes for a complete picture of how each connects and impacts one another.

Manage and track process improvement and business value

Ongoing optimisation

Integrate with Continual Improvement Management to refine processes and track their business value.

Additional Features

Easy collaboration

Share process maps across teams for collaboration and process improvement.

Performance Analytics integration

Link Performance Analytics KPIs to continual improvement initiatives to track realised business value.

You might also be interested in…

Workforce Optimisation

Manage teams effectively with real-time visibility into agent scheduling and performance.

Performance Analytics

Anticipate trends, prioritise resources, and continuously improve with real-time analytics.

Continual Improvement Management

Initiate and track improvements across the enterprise by aligning people, processes, and data.

Talk to an expert

Get answers to your questions and discover how ServiceNow can help you to transform your business with modern digital workflows.