Surveys and Assessments
Create surveys to measure customer experience and expectations. Collect detailed process and performance insights from stakeholders via assessments.
Create surveys to measure customer experience and expectations. Collect detailed process and performance insights from stakeholders via assessments.
Analyse, publish and link survey results to records automatically so you know where to improve.
Use comprehensive assessment data to score and rank items, providing normalised, weighted results.
Build services, surveys and assessments on the Now Platform® for a superior experience every time.
Automate feedback loops and simplify surveys for continual improvement in the Virtual Agent app.
Create, configure and publish surveys using a single, visual interface that’s intuitive.
Get deep project, vendor and sales process insights. Evaluate, rank and view normalised scores.
Generate charts by question, category, respondent count or other metrics and see historical trends.
Let agents or managers create, schedule and send surveys and assessments—all from one place.
Make responding simple and engaging with emojis to show customer satisfaction level on any device.
Assign surveys to individuals or groups easily and customise questions based on user responses.
Protect personal data using access controls. Retain deactivated survey results for easy auditing.
Manage, administer and respond to surveys and assessments easily within the Now Platform.
Choose to make customer satisfaction surveys public or invite specific respondents—it’s up to you.
Surveys and Assessments is available with the Now Platform. Deliver workflows that connect people, functions and systems with the platform of platforms for digital business.