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Vendor Management Workspace

Manage your complete vendor services in one place. Monitor performance and maintain all related info to help you make data-driven supplier decisions.

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Benefits of Vendor Management Workspace

Get a single-pane view

Actively manage your vendor relationships with a consolidated view including vendor investments.

Make sure vendors are delivering

Get automatic performance updates using real-time operational data captured on the Now Platform^®.

Make more meaningful decisions

Remove the guesswork around assessing performance with standardised metrics to track vendor work.

Control costs and increase efficiency

Give users a better experience and manage costs by identifying duplicate services across vendors.

Features of Vendor Management Workspace

View supplier management info in one dashboard

Vendor landing page

View vendors in one place—compare scores, costs and details to get a pulse on performance health.

Vendor profiles make vendor management easy

Vendor profiles

View vendor contact info, overall score and supporting metrics, with the ability to drill down.

Use vendor performance reporting to validate SLAs

Performance reporting

Validate against SLAs and other contractual obligations. Take steps to amend or assess chargebacks.

View performance and risk scores in one place

Integrated risk data

View performance and risk scores in a single workspace so you get the full picture.

Additional features

Service credits

Calculate any refunds owed to your organisation due to vendors failing to perform as promised.

Comprehensive vendor information

View all the information related to a vendor's services easily to analyse historical health.

Success indicators

Benchmark performance across your vendor base to identify common characteristics of high performers.

Vendor satisfaction scores

Understand what kind of experience vendors are delivering by surveying stakeholders and subscribers.

Key performance indicators (KPIs)

See instant landing page overview of vendor KPIs then group for reporting and tracking flexibility.

Contract review

Evaluate and reassess vendor contracts and obligations—easily, and in one place.

Compliance monitoring

Stay on top of service issues to ensure good governance and compliance.

Objective reporting

Measure vendor performance based on actual data, not vendor self-reporting.

Vendor Management Workspace is available with ITSM

How to get Vendor Management Workspace

Vendor Management Workspace is available with IT Service Management. Transform the impact, speed and delivery of IT.

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