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Agent Intelligence

Intelligently prioritize and route tasks across departments with Agent Intelligence.


Learn how to implement Agent Intelligence for different applications in the Now platform. Learn what steps are required to prepare for implementation, how to build a solution, and how to maintain a solution.

Who Should Attend

This course is designed for the anyone looking to implement Agent Intelligence.


The ServiceNow Foundations eLearning course – six modules that introduce the ServiceNow platform and interface.


This course prepares for the Agent Intelligence Micro Certification.

Class Schedule

This course is on‑demand. You can take it at any time.

How to Attend

To register for class:

  • Customers can use the follow link to access the Learning Portal
  • Customers with OKTA/SSO login can access the Learning Portal directly to self‑register
  • Customers with no account can easily create an account
  • Cancellation and rescheduling policies apply (see Terms and Conditions)