Agent Intelligence
Intelligently prioritize and route tasks across departments with Agent Intelligence.
Summary
Learn how to implement Agent Intelligence for different applications in the Now platform. Learn what steps are required to prepare for implementation, how to build a solution, and how to maintain a solution.
Who Should Attend
This course is designed for the anyone looking to implement Agent Intelligence.
Prerequisites
The ServiceNow Foundations eLearning course – six modules that introduce the ServiceNow platform and interface.
Certification
This course prepares for the Agent Intelligence Micro Certification.
Class Schedule
This course is on‑demand. You can take it at any time.
How to Attend
To register for class:
- Customers can use the follow link to access the Learning Portal http://servicenow.sabacloud.com/
- Customers with OKTA/SSO login can access the Learning Portal directly to self‑register
- Customers with no account can easily create an account
- Cancellation and rescheduling policies apply (see Terms and Conditions)