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Service Mapping Implementation

Discover and model business services to manage service health

Quick Facts

Certification: No

Duration: 3 days

Cost: $2,400


Service Mapping Implementation Training enables attendees to successfully implement Service Mapping to meet customer business requirements. This classroom training covers implementation practices centred around typical Service Mapping conversations including additional hands‑on technical implementation skills for a Service Mapping deployment. This is an advanced level course and students should have previous Service Mapping experience, either by attending the Service Mapping Fundamentals course or by being part of a Service Mapping Implementation.

This interactive class covers:

  • Introduction to Service Mapping
  • Level Setting ITOM Knowledge including MID Servers, Discovery, Service Mapping, and Event Management
  • How the Reconciliation and Identification Framework relates to Service Mapping
  • Security in Service Mapping implementations
  • Key elements for a Service Mapping engagement
  • Key concepts of requirements gathering
  • Objection handling and scoping refinement

This class includes hands‑on labs that cover:

  • Configuring a MID Server
  • Configuring Credentials
  • Working with the Command Line Console
  • Basic Event Management
  • Working with and Migrating Patterns Between Environments
  • Configuring Identification Rules
  • Discovery of multi‑tier services including advanced pattern configuration

Who Should Attend

The audience for this course includes technical consultants and partners that will be responsible for implementing Service Mapping.

Class Schedule

  • Three days (9am – 5pm)  (includes 1 hour lunch break)


  • Attended the Service Mapping Fundamental class and/or have Service Mapping implementation experience
  • Solid skills on the ServiceNow platform
  • Intermediate Windows and Unix administration skills
  • Acquaintance with various IT infrastructure technologies (web servers, application servers, load balancers, databases, and virtualisation technologies)
  • Scripting capabilities (SSH and Windows Commands)
  • Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing)
  • Understanding of protocols such as HTTP, TCP, SNMP, SOAP, REST
  • Understanding of concepts such as XML, Regex, Delimited text, and JSON

How to Attend

To view all available courses click here to view the Course Schedule.

To register for class:

  • Customers can use the follow link to access the Learning Portal
  • Customers with OKTA/SSO login can access the Learning Portal directly to Self Register
  • Customers with no account can easily create an account
  • Cancellation and rescheduling policies apply (see Terms and Conditions)

Private Training is available for a flat fee for up to 16 participants. Please contact us at for more information and pricing details.