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Deliver a connected experience for customer satisfaction, brand loyalty, and customer retention

Drive fierce customer loyalty with connected digital workflows

Break down silos, be more proactive, and create instant customer satisfaction.

Go beyond traditional CRM and field service

Create a seamless customer experience, from issue to resolution. Fix issues before customers know they have them and empower them with AI-driven self-service.

Resolve complex customer issues end to end

Break down silos and automate processes across departments to resolve issues faster. Give agents and technicians full visibility in an intuitive workspace from anywhere.

Fix problems proactively—before customers contact you

Identify issues early with event monitoring and analytics. Notify customers affected by major issues before they experience them.

Put customers in the driver's seat at every step

Boost service speed and provide a personalised experience with knowledge base, chatbots, and communities.


Achieving the right mix of customer experience improvements, financial outcomes and future-proofing customer service is no easy feat—but leaders can reap the rewards...

Corinium Global Intelligence, The Customer Experience Perspective: Insights on customer service from 100 C-level executives, April 2019

Don’t just take our word for it

See how companies like yours have accelerated beyond the basics.


Increased productivity 45%

Vodafone boosted customer satisfaction 25 points with streamlined, proactive processes.


Cut response times 75%

Integrated and accelerated service at Basware boosts customer satisfaction 11%.


Achieved 80% self-service

NICE goes beyond CRM to transform customer support with self-service portal.


Slashed resolution times 70%

Tennessee DHS redefines customer experience for government services.

Solutions you need to drive customer loyalty

Improve service management for customer loyalty, satisfaction, and customer retention

Customer Service Management

Go beyond customer engagement and drive loyalty with proactive customer service.

Improve field service management for customer loyalty and customer retention

Field Service Management

Complete work the first time, proactively address issues, and improve the customer experience.

Gain visibility with ITOM to measure and boost customer satisfaction

IT Operations Management (ITOM)

Gain visibility into the health of your customer’s products and services to resolve issues proactively.

The foundation for IT transformation and customer retention

Now Platform

The foundation for all your ServiceNow solutions, certified partner apps, and custom app needs.

Join us for upcoming events


Knowledge 2021

Workflow your world at the digital event experience.


Now at Work 2021

Know the moment Now at Work registration and sessions go live.

Meet the experts to drive customer satisfaction, customer loyalty, and customer retention for maximum customer lifetime value

Featured Resources


Deliver great customer experiences

Find out how in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Centre.


Customer journey mapping

Assess the quality of your customer experience to drive business growth.


Field service best practices

Modernise field service with six best practices to improve the customer experience.


From experience to loyalty

Shift your mindset and see customer service as a strategic asset, not a cost centre.


Service excellence

Evolve from one-time engagement to end-to-end experiences for higher CSAT and greater loyalty.


CX in 2019: Humanised engagement

Join Paul Greenberg for practical guidance on creating more satisfied customers and lasting impressions.


Metrics you should be tracking

Prove your customer service transformation success when you measure these key performance indicators.


Driving radical innovation

Move beyond operational demands to deliver proactive strategies that drive growth.

Talk to an expert

Engagement is the tip of the iceberg. What's below the surface will set you apart. Connect customer service with other teams to fix issues proactively.

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