Customer workflows
Drive customer loyalty with connected digital workflows. Go beyond traditional CRM and field service.
Create a seamless customer experience
Improve retention with efficient service. Empower customers with personalised self‑service and give agents visibility to anticipate customer needs.
Scale customer operations
Automate processes across front, middle and back offices with digital workflows. Analyse performance to optimise operations and monitor customers’ services to prevent downtime.
Optimise field service
Manage location‑based work efficiently and safely. Schedule the right people and equipment to complete work on the first visit, and proactively fix issues with real‑time IoT data.
The positive impact on our operations has been extraordinary. We’ve reduced daily ticket volumes by 41% by fixing problems before they occur.
Scott Thomson
VP, Technical Customer Services, Rogers Communications Inc.
Products to power your customer workflows
Built on the Now Platform
Connect your enterprise through digital workflows with the Now Platform®. Drive transformation with cross-enterprise workflows on a single, unified platform.
