Operations tab

  • Release version: Zurich
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Operations tab

    The Operations tab within the AI Risk and Compliance workspace in ServiceNow offers a comprehensive view of AI systems and their governance status by state and department. It enables you to monitor risk assessments, AI assessments, control assurance activities, issues, policy exceptions, and AI cases, all categorized by priority or risk rating. This tab supports effective AI governance by providing actionable insights and drill-down capabilities into each widget's data.

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    Note that the dashboards, including the Operations tab, display data exclusively for Managed AI assets. Assets marked as Unmanaged are excluded from dashboard metrics but remain visible in inventory and lists. Users with the AI steward role can manage asset status.

    Key Features

    • AI systems by state: Visualizes the count of AI systems across different lifecycle states—from new intake and governance assessment through development, review, live monitoring, and offboarding.
    • Assessments: Tracks the status of risk and AI assessments, showing counts for open, in progress, overdue, and upcoming due assessments to prioritize governance actions.
    • Control assurance: Displays open and overdue attestations, allowing filtering between Smart Assessment and Classic Survey methods, plus indicators of compliance failures in the past six months.
    • Tracking issues: Provides counts and priority breakdowns of open, overdue, and upcoming issues to help you manage AI system risks effectively.
    • Policy exceptions: Shows the number and risk rating distribution of policy exceptions, helping identify governance gaps or risks requiring attention.
    • AI cases: Highlights active, overdue, and upcoming AI cases by priority, enabling timely case management.

    Practical Benefits for ServiceNow Customers

    This tab centralizes critical AI governance information for Managed AI assets, giving you a clear, real-time operational view. It supports proactive risk management by highlighting overdue and due actions, prioritizing issues, and ensuring control attestations are tracked. The ability to drill down into each widget's data simplifies root cause analysis and response planning. Managing asset status with the AI steward role ensures dashboard data integrity and relevance.

    The Operations tab on the AI Risk and Compliance workspace provides an overview of AI systems by state and department. You can see risk assessments, AI assessments, control assurance, and a breakdown of issues by priority and policy exceptions by risk rating. It also shows the number of AI cases by priority.

    The Operations tab displays the widgets that are listed in the following table. You can drill down into the data on each widget.

    Note:
    Dashboards in the AI Risk and Compliance Workspace (Risk and Compliance, Operations, and AI Cases) display data for Managed AI assets only. AI assets that are marked as Unmanaged are excluded from dashboard widgets, metrics, and summary counts, but remain visible in inventory and list views. If you have the AI steward [sn_ai_governance_ai_steward] role, you can mark assets as Managed or Unmanaged. For more information, see Managing AI assets.
    Widget Description
    AI systems by state

    Displays the number of AI systems by state.

    • New

      Submitted/registered for governance and in early intake (pre-build) stages.

    • Assess

      Governance assessments are in progress or under review (for example, impact or high-risk assessments).

    • Build

      In development/build-and-test, including control implementation and related governance tasks.

    • Review for deployment

      Pre-deployment review to confirm assessments are complete and key issues/exceptions are addressed.

    • Live and Monitor

      Deployed and under ongoing governance monitoring for risks, issues, and compliance signals.

    • Offboard

      In the retired/offboarding state. Governance reviews may be completed during this state before the asset life cycle is finalized as retired. Available substates depend on configuration and appear in the UI.
    Assessments
    Risk assessments Displays the number of assessments that are open, in progress, overdue, and due in the 7 days.
    AI assessments Displays the number of assessments that are in draft, assigned, and work in progress states. It also shows the number of assessments that are open, overdue, and due in 7 days.
    Control assurance
    Attestations Displays the number of attestations that are open and overdue.

    Drill-down to view the list of control attestations that are awaiting for response collection.

    Apply the search filter to view Control Attestations powered by Smart Assessment by selecting New or view Control Attestations powered by Classic Survey by selecting Classic from the drop-down menu.
    Indicators Displays the number of indicators that are open and those that failed in the last 6 months.
    Tracking
    Issues View the number of issues that are open, overdue, and due in 7 days and also view the pie chart of issues by priority.
    Policy exceptions View the number of policy exceptions that are open, overdue, and due in 7 days and also view the pie chart of policy exceptions by risk rating.
    AI cases View the number of AI cases that are active, overdue, and due in 7 days and also view the pie chart of AI cases by priority.