Operations tab

  • Release version: Zurich
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Operations tab

    The Operations tab in the AI Risk and Compliance workspace offers a comprehensive view of AI systems categorized by state and department. It provides critical insights into risk assessments, AI assessments, control assurance, and issues related to policy exceptions and AI cases by priority and risk rating. This tab helps ServiceNow customers monitor and manage AI governance effectively by displaying actionable metrics and enabling drill-downs for detailed data analysis.

    Show full answer Show less

    Note that all data shown in the Operations tab dashboards pertains only to Managed AI assets. Unmanaged AI assets are excluded from these dashboards but remain accessible in inventory and list views. Customers with the AI steward role can manage the classification of assets as Managed or Unmanaged, supporting accurate governance reporting.

    Key Features

    • AI Systems by State: Shows AI systems across lifecycle stages such as New, Assess, Build, Review for Deployment, Live and Monitor, and Offboard. This helps track AI assets through development and governance phases.
    • Assessments: Provides counts of risk assessments and AI assessments with status indicators like open, in progress, overdue, draft, assigned, and due soon, enabling proactive governance management.
    • Control Assurance: Displays attestations that are open or overdue and supports filtering between Smart Assessment and Classic Survey methods for control attestations, facilitating compliance validation.
    • Indicators: Lists indicators that are open or have failed in the past six months, helping identify potential control weaknesses.
    • Tracking Issues: Shows counts and priority breakdowns of open, overdue, and soon-due issues to prioritize remediation efforts.
    • Policy Exceptions: Presents open, overdue, and soon-due policy exceptions along with their risk ratings, helping focus on higher-risk deviations.
    • AI Cases: Reports active, overdue, and due-soon AI cases with priority visualization to manage case workloads efficiently.

    Customer Benefits

    • Enables clear visibility into AI governance status across the AI lifecycle and departments, supporting compliance and risk management.
    • Allows customers to identify and prioritize risks, exceptions, and cases based on due dates and risk ratings, improving governance responsiveness.
    • Supports role-based asset management to ensure dashboard data reflects current governance scope and controlled assets only.
    • Facilitates detailed investigation through drill-down capabilities on each widget, aiding in root cause analysis and informed decision-making.

    The Operations tab on the AI Risk and Compliance workspace provides an overview of AI systems by state and department. You can see risk assessments, AI assessments, control assurance, and a breakdown of issues by priority and policy exceptions by risk rating. It also shows the number of AI cases by priority.

    The Operations tab displays the widgets that are listed in the following table. You can drill down into the data on each widget.

    Note:
    Dashboards in the AI Risk and Compliance Workspace (Risk and Compliance, Operations, and AI Cases) display data for Managed AI assets only. AI assets that are marked as Unmanaged are excluded from dashboard widgets, metrics, and summary counts, but remain visible in inventory and list views. If you have the AI steward [sn_ai_governance_ai_steward] role, you can mark assets as Managed or Unmanaged. For more information, see .
    Widget Description
    AI systems by state

    Displays the number of AI systems by state.

    • New

      Submitted/registered for governance and in early intake (pre-build) stages.

    • Assess

      Governance assessments are in progress or under review (for example, impact or high-risk assessments).

    • Build

      In development/build-and-test, including control implementation and related governance tasks.

    • Review for deployment

      Pre-deployment review to confirm assessments are complete and key issues/exceptions are addressed.

    • Live and Monitor

      Deployed and under ongoing governance monitoring for risks, issues, and compliance signals.

    • Offboard

      In the retired/offboarding state. Governance reviews may be completed during this state before the asset life cycle is finalized as retired. Available substates depend on configuration and appear in the UI.
    Assessments
    Risk assessments Displays the number of assessments that are open, in progress, overdue, and due in the 7 days.
    AI assessments Displays the number of assessments that are in draft, assigned, and work in progress states. It also shows the number of assessments that are open, overdue, and due in 7 days.
    Control assurance
    Attestations Displays the number of attestations that are open and overdue.

    Drill-down to view the list of control attestations that are awaiting for response collection.

    Apply the search filter to view Control Attestations powered by Smart Assessment by selecting New or view Control Attestations powered by Classic Survey by selecting Classic from the drop-down menu.
    Indicators Displays the number of indicators that are open and those that failed in the last 6 months.
    Tracking
    Issues View the number of issues that are open, overdue, and due in 7 days and also view the pie chart of issues by priority.
    Policy exceptions View the number of policy exceptions that are open, overdue, and due in 7 days and also view the pie chart of policy exceptions by risk rating.
    AI cases View the number of AI cases that are active, overdue, and due in 7 days and also view the pie chart of AI cases by priority.