Supporting information for Now Assist for Integrated Risk Management (IRM)

  • Release version: Zurich
  • Updated July 31, 2025
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    Summary of Supporting Information for Now Assist for Integrated Risk Management (IRM)

    This document provides essential information regarding the Now Assist for Integrated Risk Management (IRM) application, focusing on supported versions, language models, user interfaces, application information, and features related to generative AI capabilities within the application.

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    Supported Versions

    • Now Assist for IRM is supported from the Yokohama patch 3 release.
    • GRC: Regulatory Change Management application version 20.1.2.
    • Now Assist for IRM application version 20.1.1.

    Supported Language Models

    Now Assist for IRM can utilize various AI model providers, including:

    • Now LLM Service
    • Now LLM LTS
    • Azure OpenAI
    • Google Gemini
    • Anthropic Claude on AWS

    Supported User Interfaces

    The Now Assist for IRM application integrates skills and workflows across several interfaces, including:

    • Risk Workspace: Issue summarization, risk assessment summarization, recommendations for similar control objectives, rationalization, optimization of GRC issue resolution, regulatory analysis, and generating regulatory action plans.
    • Core UI: Issue summarization.
    • Compliance Workspace: Issue summarization, regulatory alert summarization, and impacted citations, control objectives, controls, and policies.

    Application Information

    To leverage the skills and workflows, activate the Now Assist for IRM store app (snirmgenai), which requires the Now Assist Platform and integrates generative AI into various workflows.

    Key Features

    • GRC Common Generative AI: Automates tasks for risk assessments and compliance documentation, ensuring consistency across workflows.
    • GRC Shared Generative AI: Centralizes AI services for governance, risk, and compliance, supporting secure automation and integration.
    • GRC Compliance Generative AI: Enables continuous monitoring and predictive risk management.
    • Recommendation Template: Provides actionable insights within the user interface, allowing admins to set up contexts for recommendations and enabling compliance users to review them for implementation.

    Next Steps

    For detailed configuration guidance, refer to the documentation on how to configure Now Assist for Integrated Risk Management (IRM).

    Get a quick overview of the important information that is related to the Now Assist for Integrated Risk Management (IRM) application.

    Supported versions

    Now Assist for IRM is supported starting from the Yokohama patch 3 release.

    • GRC: Regulatory Change Management application: version 20.1.2
    • Now Assist for IRM application: version 20.1.1

    Supported language models

    You can use Now LLM Service, Now LLM LTS, Azure OpenAI, Google Gemini, or Anthropic Claude on AWS, as the AI model provider for all Now Assist skills and AI agents. For more information, see Large language models on the ServiceNow AI Platform®.

    Supported user interfaces

    The Now Assist for IRM application includes the skills and agentic workflows that are listed in the following table.

    Table 1. Now Assist for IRM supported interfaces
    Interface Skill Workflow
    Risk Workspace
    • Issue summarization
    • Risk assessment summarization
    • Recommendation for similar control objectives
    • Rationalization
    • Optimize GRC issue resolution agentic workflow
    • Get regulatory analysis agentic workflow
    • Generate regulatory action plan agentic workflow
    Core UI Issue summarization
    Compliance Workspace
    • Issue summarization
    • Regulatory alert summarization
    • Regulatory alert impacted citations
    • Regulatory alert impacted control objectives
    • Regulatory alert impacted controls
    • Regulatory alert impacted policies

    Security enhancements

    For information about security enhancements for AI agents, see Implement access control in Now Assist AI agents.

    Application information

    Activate the Now Assist for IRM store app (sn_irm_gen_ai) to use the skills and agentic workflows.

    This store app has the following dependencies:
    • Now Assist Platform

      Integrates generative AI into ServiceNow workflows, enabling intelligent assistance through summarization, content creation, conversational AI, and agentic workflows for IT, HR, and compliance processes. For more information, see Now Assist Platform.

    • GRC Common Generative AI

      Provides foundational AI capabilities for Governance, Risk, and Compliance (GRC), automating tasks like risk assessments and compliance documentation while helping ensure consistency across GRC workflows.

    • GRC Shared Generative AI

      Delivers centralized generative AI services for multiple GRC domains, supporting shared governance, secure automation, and integration with AI systems for compliance and risk management.

    • GRC Compliance Generative AI

      Enables continuous monitoring, predictive risk management, and automated regulatory mapping to transform compliance from periodic audits to real-time oversight.

    • Recommendation Template

      Provides actionable, AI-powered insights seamlessly within the user interface. The framework offers rich contextual details about recommendations to enable users to make informed decisions and take necessary follow-up actions effortlessly. Admin users can set up contexts for recommendations, and compliance users can review the recommendations for implementation. For more information, see Recommendation contexts and templates.

    For more information, see Configure Now Assist for Integrated Risk Management (IRM).