Set notification properties

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Set notification properties

    This feature enables ServiceNow customers using Policy and Compliance Management to configure notification settings related to policy acknowledgement requests. After sending an acknowledgement request, various reminder and summary notifications are sent based on the timing and response status. These properties allow you to customize when and how these notifications are delivered to ensure timely compliance and awareness.

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    Key Features

    • Notification Timing Configuration: Set the number of days before or after an acknowledgement due date to send summary or reminder notifications.
    • Overdue Notifications: Specify how many days after the due date an overdue notification is sent and choose whether to repeat overdue notifications daily until completion.
    • Reminder Notifications: Define how many days before the due date reminder notifications begin and opt to have these reminders repeat daily until the acknowledgement is due.
    • Active Control States: Configure which states of a control are considered active for triggering notifications, with the first state as the default active state.

    Practical Use for Customers

    By adjusting these properties under Policy and Compliance > Administration > Properties, customers can tailor notification behavior to their organizational policies and compliance schedules. This ensures recipients are properly reminded and alerted about pending or overdue policy acknowledgements, improving response rates and compliance oversight.

    For example, you can:

    • Send a summary notification one day before or after the due date.
    • Start reminders several days prior to the due date, with the option for daily reminders.
    • Repeat overdue notifications daily to increase visibility until the acknowledgement is completed.

    These configurable notification properties help maintain effective communication and timely acknowledgement tracking within your policy management processes.

    After an acknowledgement request has been sent to an audience, different reminder notifications are sent based on the timeliness and state of the response. Properties allow you to configure the notifications.

    These properties are available for Policy and Compliance Management.
    Note:
    Navigate to Policy and Compliance > Administration > Properties.
    Table 1. Properties for Policy and Compliance Management
    Property Description
    Specify how many days after due date to send Policy Acknowledge summary notification. The number of days after an acknowledgement due date has passed before a Policy Acknowledge summary notification is sent.
    States for which the control is active (the first state is the default active state) States of the control in which it is considered active. The first state in the list is the default active state.
    Number of days after Policy Acknowledgement Due Date to send overdue notification. The number of days after an acknowledgement due date has passed before an overdue notification is sent.
    Send a summary of the Policy Acknowledge after its due date. Use property sn_compliance.policy_ack_after_due_summary_timer to specify how many days after due date to send notification. Select Yes to send a Policy Acknowledge summary notification after the days specified in the Specify how many days after due date to send Policy Acknowledge summary notification property has elapsed.

    For example, if the property is set to 1 day, the notification is sent when the acknowledgement is 1 day late.
    Send a summary of the Policy Acknowledge before its due date. Use property sn_compliance.policy_ack_before_due_summary_timer to specify how many days before due date to send notification. Select Yes to send a Policy Acknowledge summary notification prior to the number of days specified in the Specify how many days after due date to send Policy Acknowledge summary notification property is reached.

    For example, if the property is set to 1 day, the notification is sent 1 day before the due date.
    Repeat the Policy Acknowledgement overdue notification daily Select Yes to repeat the overdue notification on a daily basis until it is completed.
    Number of days before Policy Acknowledgement Due Date to send reminder notification. The number of days prior to the acknowledgement due date to begin sending reminder notifications.
    Repeat the Policy Acknowledgement Due Date reminder daily until Policy Acknowledgement is due Select Yes to send reminder notifications on a daily basis starting on the day determined by your setting in the Number of days before Policy Acknowledgement Due Date to send reminder notification property.

    For example, if you select Yes in this property and the due date occurs in 7 days, and you specified 3 days in the previous property, reminder notifications begin in 3 days and repeat daily.
    Specify how many days before due date to send Policy Acknowledge summary notification. The number of days prior to the due date to send the Policy Acknowledge summary notification.