Business Continuity Management
Summarize
Summary of Business Continuity Management
The ServiceNow® Business Continuity Management (BCM) application enables your organization to maintain delivery of products and services at acceptable levels during disruptive incidents. It focuses on reducing operational risks and enhancing your organization's ability to respond, react, and recover from disruptions effectively. BCM provides a continuous management framework to ensure preparedness and resilience.
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Key objectives include:
- Establishing a clear governance structure for business continuity.
- Defining consistent classification of business processes, dependencies, and recovery objectives through impact and risk analysis.
- Developing and continuously improving business continuity plans.
- Identifying, analyzing, and managing process continuity during and after disruptive events.
Key Features
- Governance and Classification: Structure your business continuity management with clear governance and consistent process classifications.
- Continuous Improvement: Enhance business continuity plans regularly to adapt to evolving risks.
- Task Management: Manage business continuity tasks efficiently within the application.
- Emergency Notifications: Send critical alerts via integration with Everbridge Classic workspace for timely communication during incidents.
- UI Builder Workspace: Customize and configure BCM workspace pages using the Next Experience UI and UI Builder tools, supporting a modern and flexible user interface.
Practical Use for ServiceNow Customers
BCM enables your organization to proactively manage and mitigate risks associated with operational disruptions. By leveraging BCM, you can establish structured continuity plans, streamline recovery efforts, and maintain critical business functions during crises. The integration with notification tools ensures rapid communication, while the customizable workspace enhances user experience and task management.
Getting Support and Additional Resources
- Access community forums such as the GRC community for peer support.
- Utilize the Known Error Portal to troubleshoot common issues.
- Contact ServiceNow Customer Service and Support for direct assistance.
- Explore developer training and documentation for deeper customization and automation.
ServiceNow® Business Continuity Management application gives your organization the capability to continue to deliver products and services at an acceptable level when a disruptive incident occurs. The ongoing activities of this application are aimed to reduce the operational risks and improve your organizational ability to respond, react, and recover from issues and disruptions.
Business Continuity Management overview
- Establish a clear governance structure.
- Define a consistent classification of business processes, inter-dependencies, and recovery objectives based on impact analysis and risk to the business.
- Develop and provide continuous improvement to the business continuity plans.
- Identify, analyze, and manage process continuity during and following a disruptive event.
For more information on Business Continuity Management, see Exploring Business Continuity Management.
Get started
Support for Business Continuity Management UI Builder Workspace
You can configure the Business Continuity Management application in the UI Builder Workspace. UI Builder is a Web user interface builder to build or customize your Workspace pages by using Next Experience Components.
For more information on the next generation of the user interface, see Next Experience UI.
For information on the UI Builder administrative tasks in BCM, see Setup for the UI Builder.
For instructions on how to configure your business continuity tasks in BCM UIB Workspace, see Managing BCM workflow tasks.