Scoring forms

  • Release version: Zurich
  • Updated February 25, 2026
  • 4 minutes to read
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    Summary of Scoring Forms

    This document outlines the configuration of scoring forms used for assessments within ServiceNow. It details how to calculate scores for assessments, questions, subsections, and sections, allowing users to customize scoring methods based on their specific needs.

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    Key Features

    • Group By Options: Choose how scores are calculated either by combining all sections or individual questions.
    • Apply Function: Select methods for score calculation including Average, Maximum, Minimum, Sum, and Weighted Average, enabling flexible scoring strategies.
    • Question Weight: Adjust the importance of individual questions, impacting their contribution to overall scores.
    • Default Scores: Set default scores for unanswered questions or sections to ensure scoring continuity.

    Key Outcomes

    By effectively configuring scoring forms, ServiceNow customers can ensure precise and meaningful assessment results. This customization enhances the relevance of scores in evaluating performance and outcomes, providing actionable insights that align with organizational objectives.

    Learn about the fields of the scoring forms. Use this form while configuring scoring for an assessment.

    Assessment scoring form

    Table 1. Assessment scoring form details
    Field Description
    Group By Option to select how the assessment score is calculated.
    All sections together
    Score is calculated by combining the scores from all sections.
    All questions together
    Score is calculated by combining the scores of all individual questions.
    Apply function Function used to calculate the assessment score. For example if you select sum, scores for questions are added and that is the final score.
    The following function can be used:
    Average
    The sum of all scores is divided by the number of sections or questions.
    Maximum
    The maximum score among all sections or questions is selected.
    Minimum
    The minimum score among all sections or questions is selected.
    Sum
    Scores for all sections or questions are added.
    Weighted average
    A weighted average assigns greater importance to values based on their weight. To calculate it, multiply each question, section or subsections score by its weight, sum up the results, and divide by the total weight.

    Question scoring form

    Table 2. Question scoring form details
    Field Description
    Scores Relevant score for the option. For number question types, the assessor's numeric response is used as the score.
    Question Weight Question weight shows how important a question is within the section or subsection, affecting its impact on the section or subsection's score. By default, the weight is added as 1. You can update it as necessary.
    Scoring when unanswered If questions are unanswered, this setting determines how they’re scored.
    Note:
    By default, the option Skip scoring if question is unanswered is checked. If you cleared this option, the Default score field is displayed.
    Default score Default score for the question, which is used in case the question goes unanswered.

    Subsection scoring form

    Table 3. Subsection scoring form details
    Field Description
    Apply function Function used to calculate the subsection score. For example if you select sum, scores for questions are added and that is the final score.
    The following function can be used:
    Average
    The sum of all scores is divided by the number of sections or questions.
    Maximum
    The maximum score among all sections or questions is selected.
    Minimum
    The minimum score among all sections or questions is selected.
    Sum
    Scores for all sections or questions are added.
    Weighted average
    A weighted average assigns greater importance to values based on their weight. To calculate it, multiply each question, section or subsections score by its weight, sum up the results, and divide by the total weight.
    Subsection weight Subsection weight shows how important a subsection is within a section, affecting its contribution to the section's score. By default, the weight is added as 1. You can update it as necessary.
    Scoring when subsection is unanswered If all questions within a subsection remain unanswered, this setting determines how they’re scored.
    Note:
    By default, the option Skip scoring if all scored questions are unanswered and default values have not been set is checked. If you cleared this option, the Set default score for subsection field is displayed.
    Set default score for subsection Default score for the subsection, which is used in case the all questions within the subsection are unanswered.

    Section scoring form

    Table 4. Section scoring form details
    Field Description
    Group By Option to select how the section score is calculated.
    All subsections together
    Score is calculated by combining the scores from all subsections.
    All questions together
    Score is calculated by combining the scores of all individual questions.
    Apply function Function used to calculate the Section score. For example if you select sum, scores for questions are added and that is the final score.
    The following function can be used:
    Average
    The sum of all scores is divided by the number of sections or questions.
    Maximum
    The maximum score among all sections or questions is selected.
    Minimum
    The minimum score among all sections or questions is selected.
    Sum
    Scores for all sections or questions are added.
    Weighted average
    A weighted average assigns greater importance to values based on their weight. To calculate it, multiply each question, section or subsections score by its weight, sum up the results, and divide by the total weight.
    Section weight Section weight shows how important a section is within an assessment, affecting its contribution to the assessment's score. By default, the weight is added as 1. You can update it as necessary.
    Scoring when section is unanswered If all questions within a section remain unanswered, this setting determines how they’re scored.
    Note:
    By default, the option Skip scoring if all scored questions are unanswered and default values have not been set is checked. If you cleared this option, the Set default score for section field is displayed.
    Set default score for section Default score for the section, which is used in case all questions within the section are unanswered.