Report an AI case form

  • Release version: Zurich
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Report an AI case form

    The Report an AI case form enables ServiceNow customers to anonymously report issues related to AI through the Anonymous Report Center. This form captures essential details about AI-related concerns to help organizations identify and address potential risks, improper uses, or failures of AI systems. The form validates mandatory fields and input formats before submission to ensure accurate reporting.

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    Key Features

    • Type of AI issue: Mandatory field categorizing the AI concern, with options including Fairness & Transparency, Misinformation & Deepfake, IP Theft, Unauthorized AI Model Usage, System Malfunction, Data Poisoning, Bias & Discrimination, Model Inversion, AI-induced Physical or Psychological Harm, Adversarial Attacks, Privacy & Data Protection, and Autonomy & Human Oversight.
    • Brief summary: A short, descriptive summary of the issue reported, required for quick identification.
    • Date awareness: The date the reporter became aware of the AI issue, formatted as YYYY-MM-DD, defaulting to the current system date and disallowing future dates.
    • Detailed description: A required free-text field to explain what happened, why it may involve improper or risky AI use, and potential impacts on the organization, customers, or operations. Only standard alphanumeric characters and a few symbols are accepted to maintain anonymity.
    • Criticality rating: Allows reporters to indicate the severity of the case as Critical, High, Moderate, or Low.
    • Impact scope: Optional fields to specify affected business units (e.g., HR, Operations) and departments (e.g., Marketing, Legal).
    • Location/jurisdiction: Identifies where the event occurred, such as an office site, system, or customer environment.
    • CAPTCHA verification: Ensures the submission is from a human user by requiring entry of a verification code.

    Important Considerations

    When submitting an anonymous report, do not include any personal data that could reveal identities, such as names, email addresses, or phone numbers. The form automatically removes unsupported characters to protect anonymity.

    What to Expect

    This form facilitates the structured and anonymous reporting of AI-related issues, enabling organizations to collect critical data needed to investigate and mitigate AI risks effectively. It supports compliance, ethical AI use, and risk management by capturing detailed, validated information on AI incidents across various business units and locations.

    Use the Report an AI case form in the Anonymous Report Center to report an AI case with the necessary details. After you submit the AI case report, mandatory fields and input format are validated before submission.

    See the following table for a description of the field values.

    Note:
    When submitting an anonymous report, don’t include personal data about yourself or other individuals that could directly or indirectly reveal identity (for example, names, email addresses, or phone numbers).
    Table 1. Report an AI case form
    Field Description
    Basic information
    Type of AI issue Category of the AI issue being reported.

    The following options are available.

    • Fairness & Transparency (Lack of explainability in AI decision-making, leading to unfair outcomes.)
    • Misinformation & Deepfake (AI-generated false content violating copyrights, patents, or trademarks.)
    • IP Theft & Copyright Infringement (AI-generated content violating copyrights, patents, or trademarks.)
    • Unauthorised AI Model Usage (Use of AI models outside agreed licensing terms.)
    • AI System Malfunction (AI failures leading to unintended consequences in critical applications.)
    • Data Poisoning (Manipulation of training data to mislead AI model behavior.)
    • Bias & Discrimination (e.g., racial, gender, socioeconomic biases.)
    • Model Inversion & Extraction (Unauthorised access or reverse engineering of AI models.)
    • AI-induced Physical or Psychological Harm (Physical harm example -Self-driving car accidents. Psychological impact example - misinformation.)
    • Adversarial Attacks (Deliberate manipulation of AI models to produce incorrect results.)
    • Privacy & Data Protection Cases (Unauthorised collection, processing, or misuse of personal data.)
    • Autonomy & Human Oversight (AI acting independently without appropriate human intervention, causing ethical concerns.)
    Note:
    This field is mandatory.
    Brief summary of the AI case Short, descriptive summary of the concern.

    For example, Incorrect AI recommendation shown to customers.

    Note:
    This field is mandatory.
    Date you became aware of this event Date when you first became aware of the AI-related issue. By default, the current system date populates this field. Input the date in the following format: YYYY-MM-DD. The date provided cannot be a future date.
    Describe what happened in a few words Provide a detailed description of the AI case.

    Explain what happened, why it may involve improper or risky use of AI, and any potential impact on the organization, customers, or operations.

    Anonymous reports accept standard text characters only. Unsupported characters, including spaces, symbols, scripts, and code, are automatically removed during submission. Only alphanumeric characters and @ . _ - are retained.

    Note:
    This field is mandatory.
    Rate this case as criticality Indicate the severity or criticality level of the AI case.

    The following options are available.

    • Critical
    • High
    • Moderate
    • Low
    • Planning
    Nature of impact
    Business units involved or impacted Business units affected by the AI case. For example, HR, Operations, Customer Service, or Risk & Compliance.
    Departments involved or impacted Departments affected by the AI case, such as Marketing, Legal, or Operations. Enter Skip if unknown if applicable.
    Location/jurisdiction Location where the event occurred, such as an office site, department area, internal system, application, or customer-facing environment.
    Text verification Enter the CAPTCHA verification code on the screen.