Exploring AI Risk and Compliance
Summarize
Summary of Exploring AI Risk and Compliance
The AI Risk and Compliance application enables organizations to ethically manage and monitor their artificial intelligence (AI) capabilities, ensuring adherence to legal, regulatory, and ethical standards. It supports the identification, assessment, and mitigation of AI-related risks throughout the AI lifecycle—from initial use case creation to deployment and ongoing monitoring. This solution helps organizations implement responsible AI governance and maintain compliance with industry standards.
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Key Users and Roles
- AI Product Owner, Business User, IT Asset Owner, AI Practitioner: Initiate AI use cases, monitor AI system performance, ensure compliance, and drive continuous improvements.
- AI Steward: Oversees ethical AI principles such as fairness and transparency, conducts risk assessments, monitors AI lifecycle, and manages policy and compliance adherence.
- Chief Risk Officer: Establishes frameworks for responsible AI use and manages AI strategy execution.
- AI Risk and Compliance Analyst: Manages compliance inventories, risk statements, and dashboards, and performs risk assessments.
- AI Risk and Compliance Admin: Configures risk and impact assessment methodologies, automates assessments, defines case types, and designs reporting templates.
AI Risk and Compliance Workflow
The application supports a structured process for AI asset management:
- Submission of new AI use cases via Employee Center or AI Control Tower workspace.
- Review and inventory addition by the AI Center of Excellence (COE) team.
- Initiation and completion of AI impact or conformity assessments to identify risks and controls.
- Approval of assessments followed by development and build of the AI solution.
- Formal review including conformity assessment, issue resolution, and risk reassessment.
- Deployment of the AI system into production after approval and ongoing monitoring for compliance and performance.
Benefits for ServiceNow Customers
- Centralized AI Governance: Provides a unified platform for managing AI assets and collaboration among stakeholders.
- Responsible AI Practices: Establishes guidelines and frameworks to ensure ethical AI use, fairness, transparency, and accountability.
- Comprehensive Risk Assessments: Automates and structures risk and impact assessments for AI systems to identify and mitigate potential issues early.
- Scalable Monitoring: Facilitates continuous tracking of AI performance and emerging risks like privacy concerns, enabling proactive management.
- Compliance-Ready AI Inventory: Builds and maintains an AI asset inventory aligned with regulatory requirements, enhancing audit readiness and control attestations.
Practical Application
ServiceNow customers can use this application to integrate AI governance into their existing workflows, ensuring that AI initiatives align with organizational goals and compliance mandates. The application supports responsible AI deployment by providing role-based access, structured assessments, issue tracking, and ongoing monitoring, thus reducing ethical and operational risks associated with AI.
Learn how you can use the AI Risk and Compliance application to manage your artificial intelligence (AI) capabilities ethically, mitigate AI risks, and ensure compliance.
AI Risk and Compliance overview
The AI risk and compliance team is responsible for identifying and assessing risks associated with AI. This includes evaluating legal, regulatory, and ethical considerations to ensure that the AI capabilities are implemented responsibly. Their role is to establish guidelines and frameworks that enable the organization to adopt AI solutions while maintaining compliance with industry standards and ethical principles. The AI Risk and Compliance application enables the risk and compliance team of an organization to manage their AI capabilities and assets.
AI Risk and Compliance users
The users listed in the following table represent generic roles. Each of these roles may be identified by different titles and names in various organizations. For specific roles within the AI Risk and Compliance application, refer to Roles installed with AI Risk and Compliance.
| User | Description |
|---|---|
| AI product owner, Business user, IT asset owner, AI practitioner |
|
| AI steward |
|
| Chief risk officer |
|
| AI risk and compliance analyst | Views and manages compliance and risk inventories, for example, authority documents, risk statements, policies, and controls, as well as accesses the Advanced Risk dashboards. |
| AI risk and compliance admin |
|
AI Risk and Compliance workflow
The following section describes the steps involved when an AI asset is created in the AI Control Tower application and the risks for the assets are assessed in the AI Risk and Compliance application until the asset is deployed and moves to being monitored.
- Completion of conformity assessment
- Review and resolution of open issues and policy exceptions
- Reassessment of risks
- Business users use the Employee Center or the AI Control Tower workspace and submit a new AI use case.
- A new inventory record is automatically created in the workspace.
- The AI Center of Excellence (COE) team reviews the submitted use case.
- Relevant assets are added to the inventory to help determine if the use case should proceed to the next stage.
- In the AI Risk and Compliance workspace, either an AI impact assessment or an AI conformity assessment is initiated.
- The assigned business user completes the assessment in the workspace.
- Based on the assessment results, potential risks and necessary controls are identified and mapped.
- After the assessment is approved, the AI use case is built by the appropriate teams.
- The completed solution undergoes a formal review process.
- Ongoing monitoring is performed to ensure compliance and performance.
- After successful review, the solution is deployed to production.
AI Risk and Compliance benefits
- Lack of AI strategy: No commonly agreed-upon AI strategy or alignment with corporate goals.
- No centralized management: No single platform for all stakeholders and for the Chief AI officer to collaborate and manage AI use.
- No responsible AI guidelines: Absence of guidelines for ethical and responsible AI use.
- No risk assessment process: No process to evaluate risks for in-house and third-party AI.
- Scalability and monitoring issues: Challenges in scaling AI deployment, tracking performance, and continuously monitoring for emerging risks like privacy.
| Benefits | Feature | Role |
|---|---|---|
| Manage AI systems, models, and datasets across their entire life-cycle with consistent governance for better visibility, control, and compliance. | AI asset lifecycle | AI steward |
| Perform impact assessments for AI systems, models, and datasets to identify high-risk AI assets. | Perform impact assessment on an AI use case | The roles required are as follows:
|
| Perform risk assessments on AI system and individual risks associated with an AI asset based on additional information and testing. | Perform risk assessments on AI systemsInitiate risk assessment on AI asset's risks | AI Risk and Compliance Analyst |
| Manage and oversee AI-related cases and issues through a structured case management process. | The roles required are as follows:
|
|
| Build a compliance-ready AI asset inventory aligned with regulatory requirements using the AI framework content pack. | AI Risk and Compliance Analyst |