Risk & compliance tab
Summarize
Summary of Risk & compliance tab
The Risk & compliance tab within the AI Risk and Compliance Workspace provides ServiceNow customers with a comprehensive view of the risk classification and compliance posture of their AI asset inventory. AI assets include AI systems, AI models, and datasets essential for AI development and deployment. This tab helps organizations monitor, assess, and manage the risks and compliance status of these AI assets in alignment with regulatory and internal policy frameworks.
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Only AI assets marked as Managed are included in the dashboard’s metrics and widgets, while Unmanaged assets remain visible in inventory views but excluded from compliance and risk summaries. Users with the AI steward role can designate assets as Managed or Unmanaged to control reporting scope.
Key Features
- Compliance Overview: Visualizes risk classifications (High, Medium, Low, Unacceptable) of AI systems, models, and datasets using donut charts. Displays compliance scores for predefined authority documents and policies based on control attestations.
- Framework Support: Includes compliance tracking against frameworks such as the NIST AI Risk Management Framework (covering map, measure, manage, govern citations) and the EU Artificial Intelligence Act with chapter-based citations and control objectives.
- Customizable Views: Users can filter compliance data by authority documents or policies, view overall compliance scores, and identify non-compliant areas requiring immediate attention, including related AI cases.
- Risk Overview: Offers insights into the risk posture of AI assets by type, showing aggregated risk scores for AI systems (High or Low) and a risk heatmap visualizing risks by impact, likelihood, and control effectiveness. Filters allow refinement by residual or inherent risk and by risk assessment methodology where multiple are used.
- Regulatory Landscape Overview: Requires installation of the GRC: Regulatory Change Management application to display regulatory alerts, change tasks, and impact assessments, all visualized via donut charts depicting their workflow states or lifecycle phases.
Practical Benefits for ServiceNow Customers
- Enables efficient monitoring and management of AI asset risks and compliance within a centralized workspace.
- Supports alignment with major AI regulatory frameworks, helping organizations demonstrate compliance and identify gaps.
- Facilitates focused remediation by highlighting non-compliant authority documents, policies, and AI cases needing attention.
- Provides flexible filtering and drill-down capabilities to tailor insights according to asset types, risk methodologies, and compliance frameworks.
- Integrates regulatory change management insights when the appropriate application is installed, creating a holistic view of AI risk and regulatory dynamics.
Overall, this tab empowers organizations to proactively govern AI assets, ensuring they meet internal and external compliance requirements while managing associated risks effectively.
The Risk & compliance tab on the AI Risk and Compliance displays the risk classification of an AI asset inventory and the compliance posture for the selected authority documents and policies.
AI assets refer to the various components and resources that are essential for the development, deployment, and operation of artificial intelligence systems. These assets can include:
- AI systems: The complete software or hardware infrastructure that runs AI algorithms and processes. This can include machine learning platforms, natural language processing systems, and other AI-driven applications.
- AI models: The mathematical and computational models that are trained on data to perform specific tasks. These models can range from simple linear regression models to complex deep learning neural networks.
- Datasets: The collections of data used to train, validate, and test AI models.
Understanding and managing these AI assets is crucial for ensuring that AI systems are effective, reliable, and compliant with regulatory and ethical standards as defined by your organization.
The Risk & compliance dashboard has the following sections. You can drill down into the data on each widget in any section.
Compliance overview
- Regulatory risk classification
- This section displays the risk classifications of AI systems, AI models, Datasets using donut charts. The risks are qualitatively classified as High, Low, Medium, and Unacceptable. These classifications are based on the risk assessments of the AI assets.
- Compliance by authority documents and policies
- The section shows compliance based on controls implemented. By default, the compliance scores are displayed for the following frameworks that are provided in the library:
- NIST AI Risk Management Framework: This framework displays the four key associated citations, namely map, measure, manage, and govern. Each citation's compliance score is displayed based on its control attestations.
- EU Artificial Intelligence Act: This framework has multiple chapters that are displayed as citations and child citations. Each citation is mapped to a control objective to provide you with a compliance percentage score.
You can choose to view compliance data by selecting one of two options: Authority Documents or Policies. Additionally, you can view the overall compliance score percentage, along with the number of compliant and non-compliant authority documents and policies, by using the drop-down filter to select specific authority documents or policies. You can also see all the issues that require immediate attention and AI cases related to each authority document or policy.
The authority documents are provided solely for informational and guidance purposes to assist with the initial setup of AI Risk and Compliance frameworks. It doesn’t constitute legal advice or assurance of regulatory compliance. You’re solely responsible for ensuring that all use of the content complies with applicable laws, regulations, directives, and industry standards in their jurisdictions.
Note:You can configure which authority documents and policies you want to display on the home page. For more information, see Set up properties for compliance posture.
Risk overview
This section monitors and tracks the risk posture of the AI assets in your organization. Using the AI asset filter, you can filter risk posture insights by the type of AI asset inventory.
- AI systems by aggregated risk score
- This section displays the classifications of AI systems by aggregated risk score using donut chart. The risk scores are qualitatively classified as High and Low.
- Risk heatmap
- The Risk heatmap widget displays the visualization of all identified risks within the AI assets. By default, a residual risk filter is applied, but you can filter it based on inherent risk level. The heatmap is segmented, and the segmentation changes based on the filter. The activities fall under the respective combination of risk and control effectiveness, or impact and likelihood. The combination is based on the selected risk classification filter. You can filter the risk heatmap by Risk Assessment Methodology (RAM), if you have more than one risk RAMs published.
Regulatory landscape overview
You need to install GRC: Regulatory Change Management application to see this section. For more information, see Installing Regulatory Change Management.
- Overview
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- Alerts
This section displays the distribution of regulatory alerts by workflow state or life cycle phase using a donut chart.
- Change tasks
This section displays the distribution of regulatory change tasks by workflow state or life cycle phase using a donut chart.
- Alerts
- Assessments
- This section displays the regulatory impact assessments and risk assessments linked to regulatory changes using a donut chart. By default, the regulatory assessments filter is applied, but you can change it to risk assessments.
The following image shows the Risk & compliance dashboard.