Structured workflows for BCPs
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Summary of Structured Workflows for BCPs
This document provides detailed workflows for creating and managing a Business Continuity Plan (BCP) in the Business Continuity Workspace, facilitating structured planning and execution during recovery scenarios.
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Key Features
- BCP Creation: Business continuity plan owners can create plans using templates, add assets and scopes, document sections, associate plans and recovery teams, and include loss scenarios with recovery strategies and tasks.
- Hierarchical Plan Structure: The system supports a logical parent-child plan structure, ensuring relevant child plans are activated during an event while preventing circular dependencies.
- Nested Related Plans: Enhanced tracking of nested plans helps prevent cyclic dependencies and monitors recovery timelines effectively.
- Automated Updates: Schedule auto-updates for related assets based on CMDB data, receiving email notifications about dependency changes.
- Mapping Recovery Phases: BCM administrators can set active phases for efficient mapping and execution of recovery tasks.
- Task Automation: Manual recovery tasks can be automated within the BCP for faster recovery processes.
- 360° Visualization: Users can visualize all relationships related to their BCP, enhancing situational awareness during planning and execution.
- Reporting: Generate BCP reports in PDF or Word format for future reference.
Key Outcomes
By implementing these structured workflows, ServiceNow customers can ensure a comprehensive and efficient approach to business continuity planning, enhancing disaster recovery effectiveness. This results in quicker recovery times, improved task management, and a clearer understanding of dependencies and responsibilities within their BCPs.
Perform the structured workflows that are outlined in this section to create a business continuity plan in Business Continuity Workspace (also known as BCM Configurable Workspace).
Business continuity plan owner creates a business continuity plan as per the plan template, adds an asset and scope to the plan, creates documentation sections, adds the related plan and recovery team, adds a loss scenario with recovery strategy and recovery task, and generates and saves the PDF of the analysis for reference.
- For information on creating a business continuity plan, see Create a business continuity plan. For information on adding an asset and scope to the plan, see Add asset and scope to the BCP.
- For information on creating a documentation section, see Create documentation sections. For information on adding the related plan and recovery team, see Add associated plans and recovery teams.
- For information on adding a loss scenario, recovery strategy, and recovery task, see Add loss scenarios, Add recovery strategies for dependencies, and Add recovery tasks.
- For information on generating and saving the PDF, see Generate BCP reports in PDF or Microsoft Word format.
Hierarchical plan structure enhancement
Starting with BCM, version 9.x.x, the hierarchical structure of parent-child plans verifies logical organization and execution of recovery tasks. With this enhancement, when an event is triggered, only relevant child plans are brought into the scope, allowing plan execution and dependencies to cascade downward in a controlled manner.
Parent plans are excluded to prevent the inclusion of unrelated scenarios that may require subsequent cancellation. This approach confirms that only relevant plans are considered, maintaining a focused and efficient recovery process.
The system also performs cyclic dependency checks automatically, ensuring that the hierarchy always flows one directionally—from parent plans to child plans.
- Logical task execution: Only after the necessary tasks in the parent plans have been completed, tasks in the child plans are executed, ensuring a controlled and sequential recovery process.
- Avoidance of circular dependencies: The system is designed to prevent circular dependencies, maintaining a unidirectional flow from parent to child plans and avoiding potential conflicts.
- Parallel execution: Tasks within the same plan can be executed in parallel when possible, optimizing recovery time and efficiency.
By introducing this hierarchical structure, the system provides an organized and manageable approach to plan management, enhancing efficiency and effectiveness in disaster recovery planning and execution.
Nested related plans
Beginning with the Xanadu release, the handling of nested related plans has improved. This enhancement helps in managing potential cyclic dependencies by detecting and highlighting any problems that could cause cyclic dependencies during the execution of tasks.
Additionally, the refined recovery timelines enable you to monitor the planned and actual timeframes. A task may be applied to all assets within a plan or to none at all, facilitating an accurate aggregation of recovery timeframes across various levels, including assets, tasks, and plans.
Additional information on Business Continuity Planning
- For information on the Planning tab in the Home page, see Home page view.
- For information on business continuity planning, see Business continuity planning.
- For information on the administrative tasks in business continuity planning, see Setup for a business continuity plan.