Understanding the risk assessment instance
Summarize
Summary of Understanding the risk assessment instance
The risk assessment instance in ServiceNow is the environment where risk assessors evaluate risks by responding to configured questions and factors based on the Risk Assessment Methodology (RAM). After the RAM is created and the scope defined, assessments are initiated by a risk administrator, and assessors are notified to begin their evaluation. Assessors require thesngrc.businessuserrole, with advanced risk assessment roles assigned manually.
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Key Features
- Manual and Automated Factors: Assessments include manual factors needing human input and automated factors that calculate responses on a schedule, updating risk scores automatically.
- Reassessment: Assessments in the Monitor state automatically trigger reassessments based on predefined frequencies, reflecting updated scores from automated factors.
- Reassignment and Response Modification: Assessors can reassign assessments to other assessors and modify responses after submission.
- Copy Previous Responses: If enabled in RAM, responses from previous assessments are copied to new instances, except for automated factor responses and overridden scores.
- Opting Out of Control Assessments: Assessors can choose not to assess mitigating controls when none exist (e.g., risks without controls), marking scores as Not Applicable. However, if controls are mandatory or individually assessed, opting out is disabled.
Components of a Risk Assessment Instance
The assessment form displays key related information based on RAM configuration, including:
- Previous Assessments (last five)
- Risk Events associated with the risk
- Risk Indicators passed and failed counts
- Open Issues with states and owners
- Risk Response Tasks created for the assessment
- Related Controls (if assessing the control environment)
Note for customers on earlier releases: to see updated counts for indicators and controls, run the provided fix script.
Stages of Risk Assessment
The risk assessment instance progresses through these life cycle states:
- Ready to assess: New assessment instance creation
- Inherent assessment: Assessing inherent risk
- Control assessment: Assessing controls mitigating the risk
- Residual assessment: Assessing residual risk after controls
- Target assessment: Assessing target risk level
- Respond: Responding to identified risks
- Awaiting approval: Pending approval from assigned approvers
- Monitor: Assessment complete and under ongoing monitoring
Practical Implications for ServiceNow Customers
This functionality enables risk assessors within your organization to systematically evaluate and monitor risks with both manual and automated inputs, ensuring dynamic and ongoing risk management. Understanding the stages and roles involved helps streamline assessment workflows, compliance tracking, and reassessment automation, improving risk visibility and control over time. The opt-out feature provides flexibility when no mitigating controls exist, ensuring assessments remain relevant and accurate.
A risk assessment instance is where a risk assessor can assess risks and objects by responding to questions or factors.
The questions that a risk assessor answers are configured in the RAM. An assessment can contain manual factors and automated factors. Manual factors need human input as responses. For automated factors, the responses are automatically calculated. Automated factors are automatically executed based on the schedule that is defined in their configuration.
After an assessment is completed, then based on the defined reassessment frequency, a reassessment is automatically triggered. A reassessment is triggered only if the existing risk assessment instance is in the Monitor state. If an assessment is in the Monitor state, then whenever automated factors run according to their schedule, the assessment scores will change and the factors will contribute new scores to the rollup.
If the risk assessor determines that an assessment must be reassigned to another relevant assessor, then the assessor can reassign the assessment. The assessor can also modify the responses after responding to the factors.
Components of a risk assessment instance
- Previous Assessments: The previous five assessments for the risk that is currently being assessed.
- Risk Events: The number of risk events that are associated with the risk.
- Risk Indicators: The number of risk indicators that passed and failed for this risk.
- Open Issues: The number of open issues for the risk and their state and owners.
- Risk Response Tasks: The number of risk response tasks that are created for the assessment.
- Related controls: The controls that are related to the risk. This related list appears only when the control environment is being assessed. Note:Customers on previous releases might not be able to see the updated count for passed and failed indicators. To resolve this issue, run the Update indicator and Controls Count fix script.
An assessor has the option to not assess the mitigating controls. The option to opt out of controls is useful in cases where there is a risk but there are no controls to mitigate it. For example, consider a scenario where a pandemic is a risk but there are no vaccines to control it. In such a case, the risk is assessed but the controls can be left out of the assessment. When an assessor decides to opt out of assessing mitigating controls and residual risks, the score is set to Not applicable.
If the control assessment is configured to assess individual controls, and the controls are associated with the risk being assessed, then the option to opt out of controls does not appear. This happens because the controls are defaulted.
If the residual assessment is for inherent risks and controls, and if the risk assessor opts out of control assessment, then the residual risks are not applicable. This condition is created because if there are no controls, that automatically means there are only inherent risks and no residual risks.
Stages of risk assessment
- Ready to assess: A new assessment instance is created.
- Inherent assessment: The inherent risk assessment is performed.
- Control assessment: The control assessment is performed.
- Residual assessment: The residual risk assessment is performed.
- Target assessment: The target risk assessment is performed.
- Respond: You respond to the risks.
- Awaiting approval: The risk assessment is awaiting approval from the approvers if they have been identified.
- Monitor: The risk assessment is complete and is being monitored.