Use cases for updating the information registers

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Use Cases for Updating the Information Registers

    ServiceNow customers managing third-party registers and contractual details across multiple systems can streamline and automate the updating of their information registers within the Digital Resilience Third-Party Registers application. This capability supports maintaining accurate, complete, and regulatory-compliant third-party data efficiently.

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    Key Features

    • Data Import via Microsoft Excel: Users can export third-party data from external systems into Microsoft Excel, then import these files into the Digital Resilience Third-Party Registers. This process enables bulk data integration from disparate sources.
    • Manual Data Creation and Modification: Users have the option to directly create and edit third-party data manually within the application, providing flexibility for smaller updates or corrections.
    • UI-Based Verification and Processing: After data import or manual entry, users can review, enrich, approve, and advance records individually through a dedicated graphical user interface in the Operational Resilience Workspace. This ensures data quality and completeness.
    • Bulk Processing Capabilities: For efficient handling of multiple records, users can perform bulk export and import operations using Microsoft Excel templates, allowing batch updates without extensive manual intervention.
    • Exporting Data for Compliance and Sharing: The application supports exporting third-party register data into Microsoft Excel templates aligned with DORA regulatory requirements, facilitating reporting and regulatory compliance.

    Practical Benefits

    • Automates the population and updating of third-party data to reduce manual effort and errors.
    • Supports both granular single-record updates and efficient bulk processing to suit different operational needs.
    • Enables comprehensive data verification and enrichment to maintain accurate and compliant third-party registers.
    • Facilitates regulatory compliance by providing export templates aligned with DORA standards for easy reporting and audit readiness.
    • Integrates smoothly with external systems through Microsoft Excel, a widely used data exchange format, minimizing integration complexity.

    Users with third-party registers and contractual details spread across various systems can automate the process of populating their information registers. This section outlines common scenarios for recording third-party data into Digital resilience third-party registers.

    Typical use cases for updating data in the Digital resilience third-party registers are described in the following sections.

    Use cases for updating data in the information registers

    Users generally input third-party data into the Digital resilience third-party registers using one of these methods:
    1. Exporting data from external applications using Microsoft Excel
    2. Creating and modifying the registers manually

    Exporting data from external applications using Microsoft Excel

    Users can export data from external systems to Microsoft Excel, then import the Microsoft Excel file into the Digital resilience third-party registers application.

    Excel to get data.
    The process for using Microsoft Excel to get data from external systems involves the following tasks:
    1. Collect data from external applications via Microsoft Excel, then import the Microsoft Excel file into the Digital resilience third-party registers.
    2. Updating and verifying information registers via UI processing: After importing the data, users can process each entry individually through our graphical user interface (GUI). Dedicated pages are created in the Operational Resilience Workspace where users can view details, review, approve, advance entries through workflows, and export them as needed. Users can inspect each record individually in the information registers workspace UI, enriching data where it's incomplete and correcting any inaccuracies.

      Updating and verifying information registers via bulk processing: User can use the bulk export and import feature using Microsoft Excel for processing multiple records at once. If data integration is time-consuming, users can simply export files from external systems, upload them to Digital resilience third-party registers tables, edit the data, and re-upload. This allows for efficient bulk processing.

    3. Final step of exporting data: Lastly, data can be exported using a template, specifically Microsoft Excel based output. Users can export data into Microsoft Excel sheet for future reference or sharing with regulatory authorities. The Microsoft Excel template in Digital resilience third-party registers is aligned with (DORA) regulatory requirements.

    Creating and modifying the registers manually

    Users can create and modify data manually in the Digital resilience third-party registers application.

    Enter data manually.
    The process for modifying the registers manually involves the following tasks:
    1. Users enter and modify data in the Digital resilience third-party registers application manually.
    2. Updating and verifying information registers via UI processing: After importing the data, users can process each entry individually through our graphical user interface (GUI). Dedicated pages are created in the Operational Resilience Workspace where users can view details, review, approve, advance entries through workflows, and export them as needed. Users can inspect each record individually in the information registers workspace UI, enriching data where it's incomplete and correcting any inaccuracies.

      Updating and verifying information registers via bulk processing: User can use the bulk export and import feature using Microsoft Excel for processing multiple records at once. If data integration is time-consuming, users can simply export files from external systems, upload them to Digital resilience third-party registers tables, edit the data, and re-upload. This allows for efficient bulk processing.

    3. Final step of exporting data: Lastly, data can be exported using a template, specifically Microsoft Excel based output. Users can export data into Microsoft Excel sheet for future reference or sharing with regulatory authorities. The Microsoft Excel template in Digital resilience third-party registers is aligned with (DORA) regulatory requirements.