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An open letter from ServiceNow CEO Bill McDermott

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The best way to get through this? Together.

In response to the COVID-19 crisis, ServiceNow is putting our technology to work. The Now Platform® and the community apps we launched last week are helping organisations worldwide better manage the critical emergency response workflows required during this global pandemic.
We’re humbled that nearly 1,000 organisations worldwide, including local, state and federal agencies, have downloaded these tools, with many immediately activating the apps to incredible, and potentially life-saving, effect.
The Washington State Department of Health and their CIO, Jennifer McNamara, is a notable partner in this effort. The Emergency Response Operations community app was quickly developed by them on the Now Platform. They needed a digital workflow solution to coordinate emergency response more quickly. The app has enabled the Department of Health to move faster, better coordinate people and logistics, and have real-time visibility into response activities. And now we’re proud to partner with them to make this app available free of charge to everyone.
In addition to the Emergency Response Operations app, ServiceNow is also proud of the fast effort by our own engineering teams to develop three other community apps to help: Emergency Outreach, Emergency Self Report, and Emergency Exposure Management. Together, these four community apps are designed to help customers and non-customers, including government agencies and enterprises, manage complex emergency response workflows. The apps are free. They are configurable, and they are available in the ServiceNow store.
We are also grateful for the support from our partners, particularly Accenture, Deloitte, DXC Technology, EY, and KPMG. Each stepped up quickly to help customers deploy these community apps.
None of us is as smart as all of us. And no one succeeds alone. It is with deep appreciation we recognise the collective efforts of our teams, partners and customers to put technology in the service of people.
Thanks to everyone working to flatten the COVID-19 curve. Together, we will prevail.

Bill McDermott, CEO ServiceNow

Helping you respond to COVID-19

We are committed to helping you manage the unique, rapidly evolving challenges presented by the COVID-19 pandemic. Our digital workflows simplify complexity, so you can focus on the work that matters most.

Emergency response management apps

Activate your response to the challenges presented by the COVID-19 pandemic with these community apps.

Employee illness and quarantine reporting for coronavirus

Emergency Self Report

Enable employees to report illnesses and readiness to return, and initiate workflows to help managers respond.

Connect with employees during the coronavirus pandemic

Emergency Outreach

Distribute information and confirm employee safety and location through email or a mobile app.

Coronavirus exposure management app

Emergency Exposure Management

Identify and manage exposure risk when an employee is diagnosed with an illness.

ServiceNow partners support your coronavirus response

The power of partnership

More than 70 of our global and regional partners are leaning in to quickly help customers respond to the COVID‑19 crisis.

Community resources to support your coronavirus response

Our commitment to you

To help you continue to operate efficiently and implement critical workflows during the COVID‑19 crisis, we are offering additional support, including:

  • A commitment to maintaining virtually 100% uptime for ServiceNow® instances
  • Community support so you can interact with other users
  • A suggestions portal where you can provide ideas for new apps or features