Key CMDB success advisor concepts

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：2分

    • Familiarize yourself with the key terms and concepts to work with CMDB success advisor.

    Configuration Management Database (CMDB)
    The central database that stores information about IT assets (CIs) and their relationships.
    Configuration item (CI)
    Any IT component tracked in the CMDB, including hardware, software, applications, or network devices.
    Scope
    The set of principal classes in Data Foundations or model categories in HAM that CMDB success advisor monitors for your organization.
    Principal class
    A CI class, such as Server [cmdb_ci_server], designated as important for your organization within Data Foundations. When a class is principal, a filter is automatically applied to the CI fields in incidents, changes, and problems.
    Model category
    A hardware classification used as the scope unit for HAM such as Computers, Servers, Printers.
    Service Graph Connectors
    A pre-built integration that imports data from an external system into the CMDB.
    Discovery pattern
    An automated ServiceNow Discovery rule that scans the network to find and populate CI attributes.
    Key Performance Indicator (KPI)
    A measurable metric showing CMDB health in a specific area including completeness, correctness, and compliance.
    Remediation actions
    Context-aware suggestions shown on the KPI details page for addressing a specific data quality issue. Actions appear only when actionable insights are available for the selected chart segment.
    Data quality issue
    A detected problem in CMDB data, such as a CI missing a serial number, a stale record, or a duplicate.
    CMDB Data Manager
    A ServiceNow feature that defines which integration source has authority (ownership) over each CI attribute.