User criteria diagnostics for Knowledge Management

Manage user access to a knowledge base or an article using user criteria diagnostics. Understand what access users have to a knowledge base or an article and determine which user criteria define those permissions.

User access to a knowledge base or an article can be restricted based on:

• Domain separation
• Access control list (ACL) rules
• Knowledge workflows
• User criteria set for a knowledge base or an article

This feature considers domain separation and user criteria to determine the user access to knowledge bases and articles.

Activation information

The user criteria diagnostics feature is activated with the Knowledge Management v3 plugin (com.snc.knowledge3). For more information, see Activate a plugin.

注:

Starting with the Washington DC release, the Knowledge Management v3 homepage (com.snc.knowledge3) is being prepared for deprecation in the future Y release. It is replaced by the Knowledge Management Service Portal (com.snc.knowledge_serviceportal), which is active by default for customers on Madrid and later releases. For more information about the new experience, see Knowledge Management Service Portal homepage features.

• Diagnose user access to a knowledge base
  Identify which users have access to a knowledge base and what enables that access.
• Diagnose user access to an article
  Identify which users have access to an article and what enables that access.
• Configure access to knowledge bases for unauthenticated users
  Identify knowledge bases accessible to unauthenticated users based on the user criteria and the system property settings.
• Collect knowledge usage metrics
  Capture metrics such as article views, page views, and portal searches to track aggregated knowledge usage by users.