Configure Now Assist skills for merging articles

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • To merge the duplicate knowledge articles, activate Now Assist skills for merging the duplicate articles. Once configured, these skills enable the system to merge duplicate articles effectively, ensuring consistent and streamlined content management.

    始める前に

    Role required: admin

    手順

    1. Navigate to All > Now Assist Admin > Now Assist Skills > Platform > knowledge.
    2. Select the Merge duplicate articles to activate or deactivate the skill.

    タスクの結果

    Verify that the skills display an Active or Deactivated status based on your selection. Once activated, you can merge duplicate articles.