Service Graph Connector for Observability - Dynatrace properties

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  • 更新日 2026年03月12日
  • 所要時間:8分
  • Service Graph Connector for Observability - Dynatrace properties control the behavior of the connector.

    Connection properties

    These connection properties are available for Service Graph Connector for Observability - Dynatrace.
    注:
    To open the Service Graph Connection Properties [sn_cmdb_int_util_service_graph_connection_property] table for the connector, navigate to All > Service Graph Connectors > Dynatrace Observability > Connections and select the connection name. The connection properties are displayed in the Service Graph Connection Properties related list.
    表 : 1. Connection properties for Service Graph Connector for Observability - Dynatrace
    Property Description

    managementZoneIds

    Enter a list of management zone IDs to fetch from Dynatrace. For multiple entries, separate the IDs with commas.

    managementZoneNames

    Enter a list of management zones to fetch from Dynatrace. For multiple entries, separate the names with commas.

    tags

    Enter a list of tags to fetch from Dynatrace. For multiple entries, separate the tags with commas.

    grailEnabled

    Set the property to true for a Grail-enabled tenant.

    OAuth Connection

    View the Sys ID of the OAuth connection and credential alias linked to the Service Graph connection record.

    serviceTypes

    Enter a list of Dynatrace service types from where to ingest the data into CMDB. For multiple entries, separate the service types with commas.

    Valid values are:

    • BACKGROUND_ACTIVITY
    • CICS_SERVICE
    • CUSTOM_SERVICE
    • DATABASE_SERVICE
    • ENTERPRISE_SERVICE_BUS_SERVICE
    • EXTERNAL
    • IBM_INTEGRATION_BUS_SERVICE
    • IMS_SERVICE
    • MESSAGING_SERVICE
    • QUEUE_LISTENER_SERVICE
    • RMI_SERVICE
    • RPC_SERVICE
    • WEB_REQUEST_SERVICE
    • WEB_SERVICE

    saveRESTResponseAsAttachment​

    Set the property to true to use the SGO-Dynatrace Fetch Entities For Larger Payload action flow and save the response from Dynatrace as an attachment with a .json extension. ​​

    Set the property to false to use the dedicated action flow and consume the response from Dynatrace as a data stream for processing.​

    • Type: true | false
    • Default value: false

    flowDesignerTimeout

    Set the timeout value (in milliseconds) for a Dynatrace flow, subflow, or action execution.
    • Type: integer
    • Default value: 600000

    System properties

    These system properties are available for Service Graph Connector for Observability - Dynatrace.
    注:
    To open the System Properties [sys_properties] table, enter sys_properties.list in the navigation filter.
    表 : 2. System properties for Service Graph Connector for Observability - Dynatrace
    Property Description

    sn_dynatrace_integ.append_environment_id_to_service_name

    Set the property to true to append the Dynatrace Environment ID to the Service name. Set the property to false to retain the Service name as is.
    • Type: true | false
    • Default value: false
    • Location: System Property [sys_properties] table

    sn_dynatrace_integ.createUnmatchedApplicationCIs

    Set the property to true to add unclassified processes to the Application [cmdb_ci_appl] table. Set the property to false to ignore unclassified processes.
    • Type: true | false
    • Default value: true
    • Location: System Property [sys_properties] table
    注:
    Classified processes are added to the corresponding child application classes in the Application [cmdb_ci_appl] table regardless of the value of this property.

    sn_dynatrace_integ.default_from_value_days

    Enter the number of days a configuration item (CI) can be inactive before it is ignored.
    • Type: integer
    • Default value: 300
    • Location: System Property [sys_properties] table

    sn_dynatrace_integ.page_size

    Enter the page size used in REST requests to fetch Dynatrace entities.
    • Type: integer
    • Default value: 50
    • Location: System Property [sys_properties] table

    sn_dynatrace_integ.populate_applications

    Set the property to true to populate the Application [cmdb_ci_appl] CIs from Dynatrace processes. Set the property to false to ignore the Application [cmdb_ci_appl] CIs.
    • Type: true | false
    • Default value: false
    • Location: System Property [sys_properties] table
    注:
    This property is read via scheduled imports. The manual execution of the SGO-Dynatrace Processes and SGO-Dynatrace Process Groups data sources will not consider this property.

    sn_dynatrace_integ.critical_cluster_threshold

    Enter the percentage of an application cluster's nodes that need to be in a state to raise that state to its parent in the service map.
    注:
    This system property is available only if the Observability Commons for CMDB (sn_observability) plugin is installed. For more information, see Observability Commons for CMDB on the ServiceNow Store.
    • Type: integer
    • Default value: 75
    • Location: System Property [sys_properties] table

    sn_dynatrace_integ.events_for_unmatched_ci.enabled

    Set the property to true to ingest events that don't have a matching CI in CMDB.
    注:
    This system property is available only if the Observability Commons for CMDB (sn_observability) plugin is installed. For more information, see Observability Commons for CMDB on the ServiceNow Store.
    • Type: true | false
    • Default value: false
    • Location: System Property [sys_properties] table