Schedule a knowledge article for publishing

Set a specific time and day for a knowledge article to be published automatically.

始める前に

You must have contribute access to the knowledge base that stores the knowledge article you want to schedule for publishing.

Ensure that the system administrator verifies the following settings:

• Knowledge Management Advanced plugin (com.snc.knowledge_advanced) is activated. For more information, see Activate the Knowledge Management Advanced plugin.
• The article versioning feature is enabled. For more information, see Article versioning.

Role required: knowledge

手順

1. Navigate to All > Knowledge > Articles and click Unpublished.
2. Select an article link.
3. In the Scheduled publish date field, click the select date and time icon .
   You may need to configure the knowledge block form to include the Scheduled publish date field. Click the form context menu icon () and navigate to Configure > Form Layout. Use slushbucket to add the Scheduled publish date field.

   重要:

   You must set the Scheduled publish date at least 24 hours from the current date. To publish the article earlier than 24 hours, click Publish article available in the form.
4. Select any future date from the calendar.
5. In the Time field, enter a time in the format hh:mm:ss.
6. Select the save (enter) icon .
7. Select Publish to enable the publishing workflow.
   The article is available in the All list. Go to Knowledge > Articles > All.

   ヒント:

   If you want to cancel an article's scheduled publication and move the article back to the Draft state, click Recall.

タスクの結果

The knowledge article is published on the scheduled publish date depending on the following workflow settings of its knowledge base:

• If the knowledge base workflow is set to Knowledge - Instant Publish, the knowledge article is automatically published on the scheduled publish date. The Workflow field on the Knowledge form of the article is updated to Scheduled for publish.
• If the knowledge base workflow is set to Knowledge - Approval Publish, the knowledge article is published on approval completion. The Workflow field on the Knowledge form of the article is updated to Review.
  The approval completion affects the scheduled publishing as follows:

  • If the approvals are completed before the scheduled publish date, the Workflow field on the Knowledge form of the article is updated to Scheduled for publish and the article is published on the scheduled publish date.
  • If the approvals are completed after the scheduled publish date, the article is published immediately on the approval completion.

関連タスク

• Edit a knowledge article