Now Assist for Integrated Risk Management (IRM)
Summarize
Summary of Now Assist for Integrated Risk Management (IRM)
Now Assist for Integrated Risk Management (IRM) is a ServiceNow plugin designed to enhance risk management processes by leveraging generative AI. It helps customers quickly summarize issue records, identify potential risks, and review controls within their existing workflows. This solution aims to reduce manual effort, provide relevant insights, and support faster, more informed decision-making.
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Key Features
- Issue Record Summarization: Automatically generate summaries of risk-related records to improve understanding and context.
- Risk Identification: Use AI to detect potential risks from existing data.
- Control Reviews: Facilitate AI-assisted evaluation of controls to ensure compliance and effectiveness.
- Agentic AI: Employ autonomous AI agents from Now Assist for IRM to complete tasks without manual intervention.
- Configuration and Use: Customers can configure the Now Assist for IRM application to enable generative AI capabilities tailored to their workflows.
Important Considerations
- Availability of model providers and Now Assist features varies by region, data center environment (such as FedRAMP, NSC DOD IL5, Australia IRAP), and regulatory market restrictions. Customers should verify availability for their specific environment.
- ServiceNow recommends ongoing monitoring of availability updates as new releases may expand or restrict features.
- AI capabilities rely on machine learning and pattern recognition and may not always provide fully accurate or complete information. Customers must test outputs, maintain human oversight, and avoid sole reliance on AI-generated results, especially in critical sectors like healthcare, finance, legal, and security.
- Customers are required to comply with ServiceNow’s AI Acceptable Use Policy when using Now Assist for IRM.
Data Processing and Privacy
- Data from customer instances is transferred to centralized ServiceNow environments, possibly across different regions or third-party cloud providers like Microsoft Azure.
- Data handling complies with ServiceNow’s internal policies and compliance standards.
- ServiceNow collects inputs, outputs, and edits from the AI application to improve technologies and models but allows customers to opt out of data collection at any time.
Support and Troubleshooting
- Customers can access support resources including the ServiceNow Community on AI and Intelligence, Known Error Portal, and Customer Service and Support.
Use the Now Assist for Integrated Risk Management (IRM) plugin to summarize issue records, identify potential risks, and review controls using generative AI. It helps you quickly understand the context of records, reduce manual effort, and make faster, more informed decisions by delivering relevant insights directly within your existing workflows.
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Configure |
Use IRM generative AI |
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- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.