TPRM Due diligence management reports

  • Release version: Zurich
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of TPRM Due diligence management reports

    TPR managers and assessors use the Due diligence management reports within the Vendor Management Workspace to effectively track, prioritize, and manage their due diligence responsibilities across various processes. This reporting tool provides a centralized dashboard that supports managing all stages of due diligence requests, including Incoming Request Questions (IRQs), external third-party risk assessments, approvals, contract risk evaluations, and closed requests.

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    Accessing and Navigating the Reports

    Users can access the reports by navigating to Workspaces > Vendor Management Workspace and selecting the due diligence management icon under the Risk tab. The dashboard displays all active due diligence processes by default, with clickable cards representing different workflow stages:

    • All active processes: Lists all ongoing due diligence activities.
    • New requests: Displays newly submitted due diligence requests.
    • IRQ process: Shows active Incoming Request Questions.
    • Due diligence process: Lists active third-party risk assessments.
    • Approval process: Displays requests currently under approval.
    • Contract risk process: Manages contract-related risk requests.
    • Final review process: Lists requests in the final review stage.
    • Closed requests: Shows completed due diligence requests.

    Each due diligence request is assigned a unique identifier starting with "DDR," which users can select to view detailed information.

    Key Features

    • Comprehensive workflow management: Enables TPR managers and admins to manage all stages of due diligence requests from one interface.
    • Due diligence aging: Displays the duration of third-party due diligence requests, helping prioritize based on request age.
    • Ongoing due diligence management: Provides real-time breakdowns of active, closed, and cancelled requests.
    • Workflow performance tracking: Shows average completion times for each due diligence workflow, aiding in process efficiency monitoring.

    Practical Benefits for ServiceNow Customers

    This reporting capability streamlines third-party risk management by providing clear visibility into the status and progress of all due diligence activities. ServiceNow customers can:

    • Quickly identify and act on pending or aging due diligence requests.
    • Manage multiple related processes and approvals efficiently from a single dashboard.
    • Monitor workflow performance metrics to continuously improve due diligence processes.
    • Access detailed request information instantly through unique DDR IDs.

    By leveraging these reports, customers can enhance their third-party risk oversight and ensure timely completion of due diligence activities aligned with organizational risk policies.

    TPR managers and assessors use the due diligence management reports to track, prioritize, and manage their responsibilities.

    Accessing the reports

    To view the due diligence management reports, select Workspaces > Vendor Management Workspace. On the Risk tab, select due diligence management icon .

    Tip:
    TPR managers and TPR admins can perform a wide variety of tasks from the due diligence management dashboard. They can work on all processes in the workflow for a due diligence request: IRQs, external due diligence, approval, contract risk, and closed requests.

    Due diligence management page.

    Select items in the list view to work on engagement requests

    By default, the page lists all active processes: IRQ, due diligence, approval, contract risk, and closed processes. Select the number on any card to view a list of actionable items for the process.

    • Select the number on the All active processes card to view the list of active processes.
    • Select the number on the New requests card to view the list of new requests.
    • Select the number on the IRQ process card to view the list of active IRQs. See IRQ process management for details.
    • Select the number on the Due diligence process card to view the list of active third-party risk assessments. See Third-party (external) risk assessment management for details.
    • Select the number on the Approval process card to view the list of requests in the approval process. See Approval process management for details.
    • Select the number on the Contract risk process card to view the list of requests in the contract process. See Managing the contract risk process for details.
    • Select the number on the Final review process card to view the list of requests in the final review process.
    • Select the number on the Closed card to view the list of closed requests for due diligence.

    For each due diligence request, the system auto-assigns a unique ID number that starts with the text DDR. In any list, select the DDR number to view the request.

    Due diligence aging section

    The Due diligence aging section displays the current duration of requests for due diligence for a third-party engagement: due diligence for third parties and for engagements. Use the list box to specify the type of due diligence request to display in the charts.

    Ongoing due diligence management

    The Ongoing due diligence management section displays the current breakdown of Active, Closed, and Cancelled requests for due diligence.

    Due diligence workflow: Days to completion

    The Due diligence workflow: Days to completion section displays the average completion time of each workflow over time.