Configure AI capabilities in Third-party Risk Management

  • Release version: Zurich
  • Updated March 12, 2026
  • 1 minute to read

    • If you have the admin role, you can configure the ServiceNow Otto for Third-party Risk Management (TPRM) application so that agents can use the generative AI capabilities in Vendor Management Workspace and Core UI.

    ServiceNow Otto for Third-party Risk Management (TPRM) configuration overview

    Important:
    After installing ServiceNow Otto for TPRM, all ServiceNow Otto for TPRM skills are activated by default.

    Use the AI Admin Hub console to configure ServiceNow Otto for TPRM. This console contains everything that you need to install plugins and configure the generative AI skills. For additional information, see Overview tab in AI Admin Hub.

    For earlier versions, go to Application Manager to upgrade it to a later version.

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see .

    For information about configuring generative AI skills and prompts, see Configuring AI skills.

    Install the ServiceNow Otto for TPRM (sn_tprm_gen_ai) application.

    For information about the installation process, see Install plugins for ServiceNow Otto.
    Note:
    For more information on Retrieval Augmented Generation (RAG) and Retention policies, see Indexed sources in AI Search and User data usage policy.