Now Assist for Third-party Risk Management (TPRM)

  • Release version: Zurich
  • Updated March 12, 2026
  • 2 minutes to read
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    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist for Third-party Risk Management (TPRM)

    The ServiceNow® Now Assist for Third-party Risk Management (TPRM) application leverages generative AI to help risk management teams automate and streamline the collection, validation, and reporting of third-party risk data. This accelerates and enhances the efficiency of managing third-party risks by reducing manual effort and improving data accuracy.

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    Key Features

    • Generative AI Capabilities: The application uses AI to gather and validate third-party risk information, enabling faster and more reliable risk assessments.
    • Configuration: Users can configure the Now Assist for TPRM to match their organizational needs and start using the AI-powered features.
    • Regional and Regulatory Considerations: Availability of AI models and features varies by region, data center restrictions, and regulatory environments. Customers in certain data centers (FedRAMP, NSC DOD IL5, Australia IRAP-Protected), self-hosted environments, or regulated markets may experience limitations.

    Important Considerations

    • AI Limitations: Since AI predictions are based on data patterns, outputs may not always be accurate or complete. Customers should rigorously test AI outputs, maintain human oversight, and avoid relying solely on AI for critical decisions, especially in sensitive areas like healthcare, finance, legal, or security.
    • Data Processing and Privacy: To operate, this application transfers data from customer instances to centralized ServiceNow environments, potentially across regions and through third-party cloud providers such as Microsoft Azure. Data handling complies with ServiceNow’s internal policies and CORE Compliance Portal standards.
    • Data Collection and Usage: ServiceNow collects inputs, outputs, and edits from the application to enhance AI models and products. Customers may opt out of data collection at any time to maintain privacy preferences.

    Support and Troubleshooting

    • Customers can access resources such as the ServiceNow Community on AI and Intelligence, the Known Error Portal, and Customer Service and Support for assistance.

    Use the ServiceNow® Now Assist for Third-party Risk Management (TPRM) application to empower your risk management teams with generative AI-powered capabilities to automate and streamline data collection enabling teams to efficiently gather, validate, and report on third-party risk information.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.