Now Assist for Third-party Risk Management (TPRM)

  • Release version: Zurich
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Now Assist for Third-party Risk Management (TPRM)

    Now Assist for Third-party Risk Management (TPRM) is a ServiceNow application designed to enhance your risk management processes using generative AI. It helps teams automate and streamline the collection, validation, and reporting of third-party risk data, enabling more efficient and accurate risk assessments.

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    Key Features

    • Generative AI Capabilities: Utilizes advanced AI to automate data gathering and validation related to third-party risks.
    • Configuration: Provides configurable options to tailor the AI-powered assistance to your specific TPRM workflows.
    • Data Handling: Transfers data securely from individual customer instances to centralized ServiceNow environments, possibly across different regions or third-party cloud providers, following strict internal policies.
    • Availability Constraints: Some AI models and features may not be available in certain regions, regulated markets, or specific data centers (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected), and customers should verify availability periodically.

    Important Considerations

    • AI Limitations: As with all AI and machine learning applications, outputs may not always be completely accurate or appropriate. Human oversight is essential, particularly in high-impact areas such as healthcare, finance, legal, and security.
    • Compliance and Use Policies: Users must comply with ServiceNow’s AI Acceptable Use Policy, which governs responsible AI usage.
    • Data Collection and Privacy: ServiceNow collects input, output, and edit data to improve AI models and services. Customers have the option to opt out of future data collection.

    Support and Troubleshooting

    • Access ServiceNow Community forums focused on AI and intelligence for peer support.
    • Consult the Known Error Portal for documented issues and resolutions.
    • Contact ServiceNow Customer Service and Support for direct assistance.

    Use the ServiceNow® Now Assist for Third-party Risk Management (TPRM) application to empower your risk management teams with generative AI-powered capabilities to automate and streamline data collection enabling teams to efficiently gather, validate, and report on third-party risk information.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.