Assign a case

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Assign a case to yourself or another Outsourced Service Provider (OSP) agent within the organization to start working on the case or to fulfill the case.

    시작하기 전에

    Role required: sn_csm_ocs.ext_agent

    프로시저

    1. Navigate to Outsourced Customer Service > Cases > All.
    2. Click and open a case from the available list.
    3. Click Assign to me.
      주:
      If the case is already assigned, the Assign to me button isn’t available.