Get started with the Customer Service mobile application

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Use the ServiceNow Agent mobile app to access the Customer Service mobile application. Then log in to an instance as an agent or manager and work on your customer service cases.

    시작하기 전에

    Role required: sn_customerservice_agent or sn_customerservice_manager

    이 태스크 정보

    프로시저

    1. Depending on your device, go to the Apple App Store or the Google Play Store and download the ServiceNow Agent mobile app.
    2. Log in to an instance.
    3. Tap Customer Service to open the application and display the applet launcher.
    4. Manage your customer service cases based on your role.
      For more information about the agent and manager tasks, see Use mobile application to perform agent and manager tasks.