Configure the Customer Service mobile application

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Configure the Customer Service mobile application and customize it for agents who use the application instance on their mobile devices.

    시작하기 전에

    Role required: admin

    이 태스크 정보

    The Customer Service Mobile plugin (com.sn_csm_mobile) enables the Customer Service mobile application.

    프로시저

    1. Navigate to All > System Applications > Studio.
    2. In the Select Application pop-up window, click Customer Service Mobile.
      The Customer Service mobile application opens in the Studio, which is a guided app creator. For more information about using the Studio, Legacy - ServiceNow Studio.
    3. Customize the application to display the desired applets and data and configure agent actions and notifications.