Configure actionable case flows

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • The Case Action Status plugin provides several actionable case flows that create and resolve blocking tasks for different case-related actions.

    시작하기 전에

    Role required: admin

    이 태스크 정보

    The actionable case flows included with the Case Action Status plugin are enabled by default. If you do not want to create blocking tasks for a specific action, you need to disable the associated flow. For more information about the case flows included with the plugin, see Actionable case flows.
    주:
    The Case Action Status plugin provides case flows that create and resolve blocking tasks for problems associated with cases. To get complete functionality, you must also activate the Customer Service with Service Management plugin (com.sn_cs_sm). For more information, see Integrate with Service Management.

    프로시저

    1. Navigate to All > Customer Service > Administration > Actionable Case Flows.
    2. Review the list of case flows.
    3. Set the Active field to false for the desired case flows.