Communities

With the ServiceNow® Communities application, connect, engage, and collaborate with your employees, customers, partners, and prospects. Your users get quick responses to their issues by posting questions, reviewing blogs or videos, and searching for previous discussions. It is an essential component of your self-service strategy along with Knowledge Base and Service Catalog.

표 1.

Explore Communities roles Community content types Configure community forums Forum and user permissions management Community subscriptions Gamification Domain separation and Communities	Set up Activate Communities plugins Properties installed with Communities Community setup guide for admins	Administer Create a forum Create a forum user Create a forum permission Invite users to become members of a forum Configure the community profile Enable users to self-register to a community Enable knowledge harvesting View the Communities performance dashboard Configure announcement for community members Moderate a community Administer gamification
Use Community homepage features for logged in users Request membership to a forum Search the community Subscribe to content Ask a question in the community Post a blog in the community Post a video in the community Post a document in the community Post a community event Bookmark community content Provide feedback on community content Report inappropriate community content Manage your community profile Follow a community user Harvest knowledge from a community View a list of questions and create a case Moderate gamification	Develop Developer training Developer documentation	Troubleshoot and get help Search the Known Error Portal for known error articles Contact Customer Service and Support Ask or answer questions in the ServiceNow Community.