Activate Virtual Agent for Customer Service Management

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Activate Virtual Agent for CSM to use the predefined Customer Service Virtual Agent topics (chatbot conversations) designed to help your customers complete common self-service tasks.

    시작하기 전에

    The Virtual Agent plugin (com.glide.cs.chatbot) must be activated. If the Virtual Agent isn’t currently activated, contact ServiceNow to activate it.

    Role required: admin

    프로시저

    Activate the Customer Service Virtual Agent Conversations plugin (com.sn_csm.virtualagent) to access the predefined Customer Service topics.