Create a major case

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Users with the customer service manager role can create a major case.

    시작하기 전에

    Role required: sn_customerservice_manager

    프로시저

    1. Navigate to All > Major Issue Management > Create Major Case.
    2. Fill in the fields on the Case form.
    3. In the Major Case Information form section, fill in the Business impact and Probable case fields.
    4. Click Submit.

    다음에 수행할 작업

    You can view all cases by navigating to Customer Service > Cases > Proactive.