Engagement Messenger translation tables

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 2분

    • Engagement Messenger uses the [sys_translated_text] and [sys_ui_message] tables to store translated text.

    Each translated field on every row has one or more entries in the this table, one per language for which ServiceNow provides a translation.

    표 1. Translation tables used by Engagement Messenger
    Table Description
    Translated Text [sys_translated_text]

    Stores translations for configurable fields such as User Greeting and Search Message. These fields are configured in Engagement Messenger module configuration and have the field type translated_text.

    The main fields of this table are:

    • Document: Internal identifier of the feature instance record this translation applies to.
    • Field name: Title or subtitle field from feature instance record.
    • Language: Language the text is translated into.
    • Table Name: Name of the feature instance.
    • Value: Translated text that the user sees.

    For details about translating text content into different languages, see Translated text table and Translating text fields.
    Message [sys_ui_message] Stores translations for static messages in Engagement Messenger.

    For more information about the Message table, see Message table.
    주:
    For information about Virtual Agent chat translation, see Virtual Agent translation tables