Integrating with consumer messaging apps
Integrate Customer Service Management with each consumer messaging app to deliver a conversational mobile messaging experience for consumers and customer contacts.
Engage customers wherever they are with useful conversations by enabling them to message anytime to your company's account using their choice of messaging apps. Consumers and customer contacts can start conversations with a virtual agent by sending messages to your company's designated mobile number. They can also select to chat with a live agent from the same messaging app.
The following consumer messaging apps can be integrated with Customer Service Management:
- LINE
- Facebook Messenger
- Apple Messages for Business