View scheduled callbacks

View all scheduled callbacks in a list view and access individual callback records to reschedule or cancel them.

시작하기 전에

Role required: sn_customerservice_agent

이 태스크 정보

The Scheduled Callbacks list view displays all scheduled callbacks with details such as callback task number, contact or consumer name, callback number, scheduled start time, and reason for the call. Only callbacks with a type as Scheduled and the state as Open are displayed.

프로시저

1. Navigate to Workspaces > CSM/FSM Configurable Workspace..
2. Select the List icon ()
3. In the Callbacks section, select Scheduled callbacks.
4. Select a scheduled callback to open the callback task record page.

결과

You can view all scheduled callbacks and access the callback task record page to reschedule or cancel them.