Community Service Portal

The Community Service Portal is a web interface that is based on the ServiceNow Service Portal application.

The Community Service Portal is designed to allow you to have control over the behavior of your portal and help create an attractive and engaging user experience.

• Customize Community Service Portal
  Customize community service portal according to your needs.
• Configure Community Service Portal header menus
  Configure Community Service Portal header menus to create a consistent user experience across all your end-user facing service portals using a modern interface and a unified navigation menu structure.
• Configure announcement for community members
  Global announcements appear in the banner and broadcast messages to all community members. Forum announcements appear in the Announcements section on the forum page. You can also send the announcement by email.
• Community pages that support SEO data
  To improve search results for community members using external search engines, the Communities application generates SEO meta tags and injects the tags into questions, topics, forums, and other page types.

관련 개념

• Community content types
• Community feedback types
• Community access types
• Platform Analytics Solutions for Communities
• Create a case from a discussion
• Enable knowledge harvesting
• Forum and user permissions management
• Enable users to self-register to a community
• Administer gamification

관련 태스크

• Migrate Social Q&A data to Communities
• View community logs
• View community feedback and bookmarks tables
• Activate Communities plugins
• Configure community content types
• Configure video sources for a community
• Configure community forums
• Configure the community profile
• Create community Terms and Conditions
• Moderate a community

관련 참조

• Community setup guide for admins